We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Hotel Atlantico – reviews, photos

4.0 of 5
Gran Via 38, 28013 Madrid, Spain
Hotel amenities
Special offer
Click for details
Hotel Atlantico
Ranked #1 of 453 hotels in Madrid
4.5 of 5 stars 2146 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

2,146 reviews from our community

What travellers say about this hotel
  • Gran Via(124)
  • Very good(43)
  • Metro station(34)
  • Top floor(33)
  • Plaza mayor(27)
  • Friendly and helpful(27)
  • Front desk staff(27)
  • Del Sol(25)
  • Great location(25)
  • Buffet breakfast(15)
Traveller rating
    1,368
    612
    104
    41
    21
Only show reviews for Family (177) | Couples (676) | Business (81)
Date Rating
Montreal, Quebec
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“No customer care towards potential guest”
1 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

Let me start by mentioning that I haven’t stayed at this hotel but I e-mailed them with a few inquiries, as I’ve done with several other hotels in Spain and Portugal these past couple of months, and am disappointed with Hotel Atlantico’s lack of customer care and professionalism towards a potential guest.

All of the hotels answered in less than 48 hours with professionally written replies, well structured sentences and paragraphs, and signed off with a full name and title.
Hotel Atlantico answered back in point-form, did not address all of my questions, signed off with simply “Información” and have yet to reply back to my 2nd e-mail after 3 business days asking them to address what they had missed in the 1st email.

Atlantico might be a good hotel but this experience has certainly turned me off.
I will not be staying there.

I will write a review of the hotel I have chosen on my return in May.

Stayed January 2012, travelled solo
Was this review helpful? Yes
Ask Brown_locks about Hotel Atlantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012
Dear Ms Guest.

Following your opinion you have included in TripAdvisor, please note we are really disappointed and very sad with your comments since we answered your e-mail received in time, less than 2 hours after the reception (28th January-7.47 pm. I have already sent the copy of this e-mail directly to your e-mail address and to Tripadvisor (Asistencia TripAdvisor).

I would appreciate if you can delete your review because the mistake, since this really damage our image for other travelers.

Thanks in advance for your help.

Please do not hesitate to contact me if any help is required.

With best regards,
Eva García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Top Contributor
52 reviews 52 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Make sure your room is NON SMOKING”
3 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

I only stayed the one night in this hotel which was just as well because I checked into a room that stunk of smoke! I travelled on business and did not have the time to organise a change which was a pity. The hotel is generally well appointed although not in a great location. The staff were friendly and helpful.

Room Tip: Make sure the room is smoke free
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LondonPilot about Hotel Atlantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012
Dear Guest ,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations with reference to our location and the odors in your room. Just for your information, please note that actually we are using ozone in all rooms trying to eliminate the odors of the previous guest. It was really a pity you could not change your room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Eva Garcia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Brilliant”
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

Central, double v quiet room for one. Excellent free wifi. Good breakfast reasonably priced. Nice top floor bar / lounge. Staff very helpful.

Room Tip: My room was on the side street and very quiet.
See more room tips
  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cwtch about Hotel Atlantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva García, Assistant Director at Hotel Atlantico, responded to this review
6 February 2012
Dear Guest.

Thank you for your patronage and recognition of our value. Thank you also for the nice photo of the building included. I and my staff appreciate your kind words and recommendation. We endeavour to offer a positive experience for all of our guests.

I hope we get to see you again in the near future. Thank you again.

At your service,
Eva García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great hotel”
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

The hotel is right in the centre of Madrid, with lots of shops, restaurants and coffee shops, with metro station and buses just a few metres away. We stayed there for four nights and thoroughly enjoyed it. The room was spotlessly clean, well appointed and really quite - facing away from busy road, with very quite and efficient a/c with temperature controls. En-suite bathroom was surprisingly very spacious, with twin sink basins, bath and shower, hair drier, nice soft bathrobes and slippers, several bath toiletries, large wall mirror, etc. This hotel was refurbished recently to a high standard, in my opinion. Comfy bed, flat screen TV, a safe and a small fridge, a dressing table (with another hair drier) and free wi-fi connection made our stay very comfortable, although the only downside was that there was no tea/coffee facilities in the room. There is a nice terrace on the 9th floor with a bar area, but unfortunately it was a bit chilly for us to enjoy it (it was January after all), although it would be nice to sit out there in summer time. Reasonably priced and we definitely would stay there again so this place is highly recommended.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask teacher006 about Hotel Atlantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva García, Assistant Director at Hotel Atlantico, responded to this review
2 February 2012
Dear Sirs,
Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation.
We are very glad to hear such a nice words about locations, room, bathroom, a/c temperature, cleaning and amenities.
It will be a real pleasure for us to host you in our hotel again.
With kind regards,
Eva García
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, FL
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Couldn't ask for a better place in Madrid on Gran Via.”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Great hotel with great staff in the heart of the city on the Gran Via. Couldn't ask for a better place to stay when staying in Madrid. I'll be back for sure if I'm ever in Madrid again.
The hotel is an older property but that has been lovingly restored and upgraded to a higher standard than the typical affordable options in Spain.
The staff really goes out of their way to be helpful and friendly. You can book all your touristic tours right at the hotel.
The rooms are small but efficient use of the space. The finishings are nice. Very comfy cozy place with wood laminate flooring, nice use of marble and Victorian style furniture and soft goods.
The television in the room has lots of features like a keyboard for internet surfing, movies, pay per view, satellite radio etc.
The resort does lots of above and beyond touches like providing pretty robes and slippers, turndown service at night with two delicious chocolates, a minibar with reasonable prices and a beautiful lobby area where you have access to lots of couches and a computer room to print out your boarding passes.
I would not hesitate to visit Hotel Atlantico again. Thanks for a great visit.

Room Tip: The bigger rooms face Gran Via but they're noisy. The smaller rooms are on the sides and interi...
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by chriskre for Madrid
Ask chriskre about Hotel Atlantico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eva García, Assistant Director at Hotel Atlantico, responded to this review
1 February 2012
Dear Mr/Ms Guest.

First of all thank you for this wonderful abd detailed review about room, services, TV, lounge, amenities, etc. Thank you for your kind words and consideration. It is our pleasure to have served you. We look forward to your next visit. We are very happy that you enjoyed your time here!!

I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours.

Hope to see you soon.

Best regards.
Eva Garcia
Assistant Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hotel Atlantico also viewed

Hotel Preciados
4.5 of 5 stars 894 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d232819?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Gran Melia Fenix
4.5 of 5 stars 406 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d239009?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Liabeny
4.5 of 5 stars 631 Reviews
Madrid, Community of Madrid
Show Prices ABS:HotelCheckRates-d231637?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 453 hotels in Madrid, ranked by popularity »

Been to Hotel Atlantico? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel Atlantico

  • Best Western Hotel Atlantico
  • Best Western Madrid
  • Best Western Atlantico
  • Madrid Best Western
Address: Gran Via 38, 28013 Madrid, Spain
Price range (per night):* INR6,911 - 11,480

Owners: What's your side of the story?

If you own or manage Hotel Atlantico, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel Atlantico
Show the lowest price for this hotel (from our partners)
Show Prices