This is a long story that started in 2009. Got up at 3am to catch 6am flight to Madrid, hadn't heard about bloody volcano. 5 hours later back at home. Contacted the Conde Duque and they waived and refunded all charges, even for 1st night. Move on 12 months - had to book the Conde Duque as sort of thank you. Arrived at hotel to find one of our party had been pick-pocketed and passport gone. Staff in hotel couldn't be more helpful in ringing police, consulate, etc. After that we had the most wonderful 5 days in Madrid and the hotel was just perfect - great setting (no passing traffic), not too small, not too big, good food (although the attached restuarant was closed for refurb but plenty of other choices), fantastic bar but, above all, intelligent, helpful staff always ready to please but not in your face. Highly recommend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 November 2011
Thank you very much for your review.
We perfectly understood your situation and the situation of many other people traveling to Madrid, to our hotel, on those days. But we also want to say you thank you for staying with us during your trip to Madrid one year later. !!!! Thanks for not forgetting us and comunicate it to the community.!!!
Will be waiting for you during your next trip to Madrid.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC