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Novotel Madrid Puente de la Paz – reviews, photos

4.0 of 5
Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Hotel amenities
Novotel Madrid Puente de la Paz
Ranked #103 of 453 hotels in Madrid
4.0 of 5 stars 457 Reviews
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457 reviews from our community

What travellers say about this hotel
  • Very good(9)
  • Free wi-fi(5)
  • Metro station(5)
  • Reception staff(4)
  • Room service(3)
  • Swimming pool(3)
Traveller rating
    95
    255
    87
    14
    6
Only show reviews for Family (221) | Couples (80) | Business (45)
Date Rating
Sao Paulo, Brazil
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“My choice in Madrid”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

I stay in this hotel every year since 2008, so my review can't be biased by an only stay. They always provide a decent service, good and clean rooms - not very large to be honest, but I'm most by myself. Location is good to me, not far from downtown. The part I most like is the restaurant, good cost/benefit for meals and best breakfast I have during the year - I should say I travel and stay in hotels in 5 different countries all year round, but that's is top notch - , varieties of good bread, natural orange juice, and more - all fresh.
The hotel has one of the best relation cost benefit for what they charge, would definetely recommend to anyone traveling to Madrid.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TravelerBR about Novotel Madrid Puente de la Paz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAU NICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review
2 February 2012
Dear Guest,

I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.

It is highly appreciated to hear so nice comments specially comming from a regular guest that have many options to compare. Thank you also for your comets about our Claravia Restaurant.
This year 2012 we have improve our Breakfast standards we hope you enjoy them soon.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests

We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.

Sincerely,

Elvira FERNANDEZ
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Typical average chain hotel”
3 of 5 stars Reviewed 20 January 2012
2
people found this review helpful

Good size room and bathroom. Free wifi in rooms. A full buffet breakfast was just under €15 per person. Choices weren't great. There is parking in the hotel for a fee - €12 per night. Location is ok - there is a cafe / tapas bar just across the road. Food there isn't great but one could get some breakfast for under €5. There are a couple of supermarkets which are within walking distance - approximately 10 to 15 mins walk. It is about 15 to 20 mins drive to the airport (depending on traffic). There is a public bus every 10 to 15 mins to the city centre which would take about 20 to 30 mins, again depending on traffic.
Overall, I would say it's a good hotel for business travellers and wouldn't recommend it for a romantic or a family weekend break.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask randomtraveller80 about Novotel Madrid Puente de la Paz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAU NICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review
2 February 2012
Dear Guest,

I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.

It is highly appreciated to hear nice comments.

This new year in Novotel Spain we have renovate our Grand Buffet, we recomend you to try it because it is really good and also I recomend you to check on Novotel Family policy it might change your suggestion about Family beaks.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests

We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.

Sincerely,

Elvira FERNANDEZ
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Just OK”
3 of 5 stars Reviewed 16 January 2012

Tipical Novotel chain hotel. The rooms are good and spacious but they need a refurbishment. Free wifi worked well. Breakfast was extra but good. Probably good value for families with the extra sofa bed in the room.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Prcoelho about Novotel Madrid Puente de la Paz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAU NICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review
2 February 2012
Dear Guest,

I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.

It is highly appreciated to hear nice comments about our hotel.

About renovation our last renovation of the rooms was finised at the beggining of 2011 and by December we finished also with the common areas.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests

We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.

Sincerely,

Elvira FERNANDEZ
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Seems far away but in fact is close”
5 of 5 stars Reviewed 4 January 2012

Once you find out the bus 53 stop, you are just a few minutes from downtown.
Hotel has very nice rooms with free internet, nice breakfast and very educated employees.
We stayed for the new year´s eve dinner and it was very pleasent.
If you want to take taxis, they are quiet cheap, no matter where you go.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Leonardo_Sadcovitz about Novotel Madrid Puente de la Paz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAU NICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review
2 February 2012
Dear Guest,

I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.

It is highly appreciated to hear so nice comments specially about our Staff. Thank you also for highlighting the fact that we well comunicated to to city center; it is very important for us.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests

We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.

Sincerely,

Elvira FERNANDEZ
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“Pass but needs improvement.”
4 of 5 stars Reviewed 2 January 2012

Curtain on shower boxes are clearly a old and unefficient system but they still use it. After every shower the bathroom was flooded. Besides that the localization is good, room space is enough. Breakfast is too expensive. We have complained about the shower problem to the reception desk on the morning shift and the people told us to talk to the night shift staff after coming back from the rides to know the status of our complaint. We did it but the people from the night shift didn't know anything about it.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Caico23 about Novotel Madrid Puente de la Paz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GOUREAU NICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review
2 February 2012
Dear Guest,

I Contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz.

We are sorry to know about your complaint on our shower system. We can guarranty that this incoveniences are not usual and encorage you to contact us directly to know more about that.
Anyway We will work to make sure that doesnt happen again.What surprise me the most is your comment abour the showe curtains because we do not have any in the 240 rooms. we have glass doors. it must be a misunderstanding.

You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests

We will be looking forward to welcome you back in Novotel Madrid Puente de la paz.

Sincerely,

Elvira FERNANDEZ
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Madrid Puente de la Paz

  • Novotel Madrid
  • Madrid Novotel
Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Price range (per night):* INR4,013 - 6,688

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