I was invited to give conferences in a Madrid university and they booked in this hotel because it was in the neighborhood . Unfortunately i confirmed the bad opinion I already had of Nh chain. The single room was tiny, the bed next to the wall and little space to work. If I wanted wireless in the room I would have to pay so I preferred to work on the lobby where I could get 30 minutes of wireless. Yesterday I had to check out two hours before my conference (or else I would have to pay by the hour to keep my room...).I decided to eat an hamburger in the cafeteria which reviewing my notes and during the night I felt nauseous and today I was diagnosed with mild food poisoning. And the worst thing was the service:rude staff, not a smile or an excuse when people complained because there was no more hot milk or coffee in the breakfast buffet.

I stayed in this hotel for the football spurs v real game. I found the staff very frendly & helpful
I had a single room the room was very small but adequart ,no tea making facelity in room,good selection of toiletries in the bathroom.The breakfast was e18-00 for a buffet style,The bed in the bedroom kept moving away from the wall as it had wheels on it the floor was a lamanate.
The hotel was very clean and pleasent,but I have stayed in better 3 star hotels. I would stay hear again but only for a short stay.
The hotel is great access to real madrid 's ground and the metro is a short walk away which can give you great access to other parts of madrid. taxi fare to the airport was e24,but the metro is e3.

I booked this via a lastminute.com special offer and was rather worried to read the reviews on here. In practice it was fine. I paid for a single room but they gave me a double; nice big comfortable bed; nothing wrong with the decor that I could see - spacious bathroom, lovely tangerine-scented toiletries. The room was hot but hey you can always open the window. The safe was big enough to put my laptop in. I had my dongle so didn't use the free internet but NB if you want to use it you do need an ethernet cable. There was no sign of tea+coffee making facilities in my room but to be fair I wasn't bothered and didn't ask about it.
Despite being on a main road it was not especially noisy - no noisy nightly bin collecting here!
The chambermaid was a sweetie, always with a happy smile; the reception staff were very helpful, making phone calls for me when I had problems with my inadequate grasp of Spanish, and printing boarding passes etc. Moreover this hotel has ramps everywhere so is presumably wheelchair friendly, but certainly very useful if like me you have heavy luggage. No complaints at all and I will stay here again if I need to be in the Castellana area of Madrid another time.

This is the only supposedly three star hotel that I have ever stayed in that does cannot supply an iron or ironing board to guests. They suggested that if I wish to dre-wrinkle my shirts and trousers after unpacking them, that I pay to send them out!

Not only did in-room internet not work when I checked in, but also I was unable to receive incoming calls (from a Sunday at about 15:00 to Monday at about 10:30).

In short, NOT up to NH's usual standard, and not a "three star" facility.