Friendly and helpful staff. Small and dark rooms if you are not facing the street. Calm, no noise or slamming doors. Good and clean bathrooms with bath and shower and nice fresh shower gel, soap and other useful toiletries (complimentary toothbrush & toothpaste, razor, sponge...). Good spacious closet with plenty of hangers, safe and extra pillow & blanket. Hard to carry suitcase up three steep steps to reach the elevator from the lobby.
Value
Location
Rooms
Cleanliness
Service
I used to stay in NH Hotels in Spaim because they were nice and friendly, altough rooms were not large. This hotel is in the center of the Salamanca district, my favourite in Madrid, but I had to climb a flight of stairs with my bags to get to the elevator, the room was dark and the two beds were also small. The wortst thing was the staff so rude, never smiling and giving patronising looks to clients. I will not go back there again. Even the 15 minute complimentary internet service in the computer in lobby is now paid.I used to print my airline tickets after doing the check in online in the lobby and now you have to pay for everything. Breakfst was good but the price was high For 19 euros you get a nice breakfast anywhere and with better service.
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Excellent location, clean and confortabile. A great ratio between quality and price.
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
The hotel is located in an upscale are in Madrid and is still very central. The room was modern, stylish, comfortable. In general, an excellent value for the price paid. I've stayed in a few other NH hotels and this is definitely the nicest so far.
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
We are frequent international travelers and this is the rudest most arrogant staff I have ever encountered. We ended up in Madrid to avoid the volcanic ash cloud for the return trip home from Europe. We booked this hotel based on recommendation from a friend.
When we arrived from our flight in the evening and asked to borrow an iron and an ironing board to go out to dinner with ironed clothes, they refused, saying that they do not lend irons for "security" reasons. They offered to have our clothes ironed for 7.50 Euros per item, but it would take a few hours. Rather than being apologetic about this ridiculous policy, they acted as though this was the only reasonable policy to have!
Their "free" wi-fi in the lobby is actually for 30 minutes a day, you have to get a new code from them daily. The internet is incredibly slow.
There is no pool in the hotel as advertised on their website.
I would characterize the buffet breakfast as average. The last morning we were there, there was no eggs until we were ready to leave.
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
If you own or manage NH Lagasca, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
85% recommend
67% recommend
94% recommend
| Title | Source |
|---|---|
| “NH Lagasca” | Fodors.com |
