I was hoping to like the hotel but ended leaving very frustrated. Next time I will stay somewhere else. My room was very small, granted I am a single traveler, but my prior hotels in Spain were much larger. The rude desk clerk said of course I could have a better room if I paid 20 Euros more a night. Immediately I had issues with their wifi. I had a poor signal and I had major trouble connecting to their system for the 4 nights I was there. I am here on business and need my internet as a key component of what I am doind. Even the hard wire system in the room did not work. The heating system was horrible. I needed the fan on to mask the noise of the street at night, but even at the coolest setting the air blew out hot. I had to leave the window open while working even though all I heard was street noise below. The TV was old and remote did not work some of the time. I found the staff somewhat gruff and rude, even in the dining room. Granted this is the city, but smile and be friendly, like your team in Valencia where I am now. Also they did not have one English newspaper. Even the smaller ones in Rioja had the International Herald Tribune. And one more thing, make sure the toilet seat can stay up. The aim gets a little harder in the middle of the night!!
As some of my readers in the past might know, I generally do not give out negative feedback but in this case I have to let people know that this hotels needs to invest some time in an upgrade in its finishes as well as in its electronics and technology. They might also tell the staff to lighten up and smile!!!
- Vincci Hotel Madrid
- Vincci Hotel Soma
