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AC Santo Mauro, An Autograph Collection – reviews, photos

5.0 of 5
Zurbano 36, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
Ranked #78 of 453 hotels in Madrid
4.5 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    42
    12
    8
    10
    1
Date Rating
New York City, New York
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
55 helpful votes 55 helpful votes
“Lovely old world charm”
4 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

This was a perfect location for us. Our daughter is studying abroad this semester at the International Institute, just a few blocks away. We used Marriott points to get a standard room, then paid to upgrade to a much larger room. It was worth it, the room was very spacious. Internet was 12 Euros for each 24 hours in the room, but there is free internet in the lobby area on the first floor. The people at the concierge desk were very nice, and most spoke enough English to understand us. My only complaints were that one night we came back around midnight to find that the housekeeping staff who did turndown service left our door unlocked and opened a few inches, and on another occasion, the person checking the minibar walked right into my room while i was getting dressed without knocking. My door had been locked. Other than that, the hotel was a perfect location to the metro, just a 5 minute walk. I would stay there again if i came to Madrid.

Room Tip: if u use Marriott points to get a standard room, pay to upgrade to a suite, they are much larger.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Wonderful place!”
5 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

My oldest son (15) and I went to Madrid for the last week of June 2011. I wanted to stay at a hotel a little closer to the city center, but becasue I had Marriott points and they just acquired this hotel we decided to stay here. The hotel is GORGEOUS and very non-Marriott hotel looking. It is an old masion that was also once an embassy, but is now a lovely small high end hotel. The staff was extrodinary (went over and above each day from arranging our dinner, taxis, room requests etc), our room was perfection and the upscale neighborhood that it was located in made us feel very safe to walk no matter what time of day or night.

The food is crazy expensive ($45 for breakfast for one), but we found a small cafe less then 5 minutes walk away and ate their every morning and ate lunch and dinner in various places in Madrid depending on what site seeing we were doing that day.

The walk into the downtown area every morning was easy (about 10-15 minutes) and we only returned to the hotel in the evenng to get ready to go out to dinner. There are 2 really good restaurants taht are a 5 minute walk where we ate twice. Each night we took a taxi back to the hotel because while it is only a 10-15 minute walk, we had walked all day and were tired.

I would definetly stay there again!!

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Menlo Park Ca
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great...in most ways”
4 of 5 stars Reviewed 10 July 2011

Beautiful old estate, picturesque, and a healthy walk to everything. Great front desk but no concierage level. Only a few speak English which had us curious--since the marketing of the spot came up my Marriott email. Although the European way is to have long enjoyable meals, I think 45 minutes without a waiter in sight is an extreme. But food was good :).
Rooms nice. Neighborhood stellar. I'd consider returning, but I better remember my iPhone to translate everything again!

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Overrated”
3 of 5 stars Reviewed 10 July 2011

Used Marriott points for 2 rooms for 2 nights, so I can't complain about the cost, but definitely not worth the going rate which I understand is over 300 euros per night, per room. Rooms adequate in size, but nothing special. Upon returning to the hotel after midnight the first night, we found the air conditioning in one room was not working. Another room was provided, but we had to pack up and move ourselves with no apology or compensation such as a complimentary breakfast. Even when working the ac was working it was barely adequate. Because my wife is Platinum with Marriott she was entitled to a free breakfast each morning which she did not use. I had one cup of coffee the first morning (no one came around with refills), but because I was not staying in my wife's room (I was with my son and she was with my daughter) they insisted I pay 8 euros for the coffee. Eventually a manager intervened to say there would be no charge. Overall the stay was a disappointment.

  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
1 review
“Fab hotel in a lovely part of Madrid”
5 of 5 stars Reviewed 7 March 2011

just perfect from arrival to departure. Rooms were spacious, staff incredible, I wish I could find a fault & I travel for a living.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about AC Santo Mauro, An Autograph Collection

  • Ac Hotels Madrid
  • Ac Hotel Madrid
Address: Zurbano 36, 28010 Madrid, Spain
Price range (per night):* INR12,539 - 23,462

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