I chose this hotel because of its location close to the Prado, Reina Sofia and the Atocha train station. I read most of the TripAdvisor reviews on this property prior to arriving. The manager allowed us to check in early after an overnight flight. Our room was upgraded and was very nice. The "Heavenly Bed" was extremely comfortable. The reception staff were helpful as was the concierge, Ricardo. We were very happy with our dinner under the rotunda our first night. The concierge recommended the restaurant, Viridiana. I was torn trying to find a great restaurant on my own and Ricardo solved the problem. This restaurant was great! The Westin's breakfast buffet was good, but not a great value. Our room was not worn. The bathroom was very nice and very clean. The maids on the fourth floor were extremely helpful. Last year I stayed at the #1 TripAdvisor hotel in Madrid and this was much better. I will definitely stay here again.

No words to express how this Hotel made my Christmas the Best ever.
Just Great. The best Starwood Property I have stayed at.
From A to Z this hotel scores 5 stars in all departments.

Highly Recommended for Couples !!

Excellent hotel and excellent location, just in front of “Neptune Fountain” and walking distance from “Cibeles Fountain”, Thyssen Museum, Prado.......

The staff were very kind and knowledgeable.

But the room.... a little worn, they are asking for a refurbishment, except the beds, the “heavenly beds” were superb.

The Bar at the hotel is quite expensive. The first day we ordered two cocktails, never again....

Overall, a luxury hotel.

You'll definiely look down at other hotels once you've stayed at the Westin Palace Madrid. This is a gorgeous GORGEOUS hotel and the most luxurious hotel I've stayed by far! The staff are really friendly and speak good English. Some don't speak that well but still try their best to give you the best service one could hope for. Concierge is wonderful and able to help you out in almost anything! Reception is veryinformative and makes you feel welcome the moment they see you. Definitely a must stay! The room is gloriously like a palace!