“Good hotel in great location ... but ....”
I have just spent 5 nights at the Hotel Opera in Madrid over the holiday season. The hotel is nicely decorated, clean and situated in an excellent location in central Madrid, a few minutes walk from main shopping streets and major attractions.
I must however point out 2 clear negatives:
1. Internet service, although included in the room price, was terrible: slow, often without any signal and the daily code per each device is very annoying.
2. Breakfast was not up to standard of a 4-star city hotel.
Room Tip: We had a very spacious room but some other friends were in extremely small rooms so you may wish to...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Dear guest,
Let me start by thanking you for completing our guest survey regarding your recent stay with us, here at the Hotel Opera.
We are so sorry that the inconvenience in your wifi connection.
We have different types of rooms, from single room for one person to deluxe room with terrace and jacuzzi. It depends the type of the room that the client booked.
Your referrals about the location, staff and services are very important to us to encourage our staff and ourselves.
We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.
From the heart of Madrid and from our entire team we extend our warmest regards.
Maria Carús
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC