very friendly and helpful staff although i think most visitors ask the same question over and over, from making our booking in SA to get proper directions from the airport by train to help with sending an email.

Centrally located hotel, close to almost all the sights in the charming old part of Madrid and also close to a great shopping area. Clean, spacious rooms. Breakfast is OK. Excellent service. Free wireless internet.

We stayed here two nights with family. Here are the positives: Superb location -- walk one direction and you can get to the Plaza del Sol in 2 minutes, the Prado in about 15; walk the other direction and you're at Grand Via in 2 minutes. Very pretty breakfast room, lobby, and public restrooms and pleasant staff, who are also helpful with directions, etc. Free wifi. The negatives: We reserved a quad for 2 adults and 2 children and our room was somewhat disappointing. I am truly not picky (have traveled widely and stayed in several lesser places), but this room had no windows, except for one window that was "whited out" because it looked out onto icky stuff (you could only see this if you opened the window, the window was made opaque when shut). Gave us a somewhat claustrophoic feeling. The room itself was more typical of an old European "pensione" than a 3- or 4- star hotel, although the bathroom was well equipped, spacious and modern. Another negative: hotel is on a narrow street and, during our stay, that was a big mechanical show on the street, making it impossible for a taxi to get through. You can walk about 100 yards to a taxi stand, but this may be a negative for some travelers, esp. if you have a lot to carry.

This was our third stay at this hotel in 5 years. As always, the hotel was reasonably-priced, well-located within walking distance of most Madrid attractions, and very clean.