The hotel is worn out, the furniture is old, the beds are very bad. After a week sleeping my back was hurting. It does not qualify as a 4* hotel, missing a lots of amenities. Needs renovation.

The location is great, right in the center. Two steps of the Gran Via and the metro connections. Stay in this hotel only if you want to be in the center of the city.

We stayed there three nights and everything was really excellent! Great position in down town, on the main road (Gran Via) and easy to reach by bus or tube, wide and refurbished room with all the comforts you can desire: AC, well stocked minibar, courtesy set including bathrobes and slippers, electrical safe, flat screen TV, pillows menu, free Internet Wi.Fi. connection and afternoon tidying, very rich breakfast buffet with fresh juices, many kind of cakes and pastries, eggs, ham. turkey, sausages, cheese, bacon, bread, toastes, yogurt, cereals, teas and so on.
A particular mention for the entire staff that was always nice and helpful.
We definitively reccomend this hotel to anyone, for business or tourism, and we hope to come back soon

pluses: great location, helpful stuff,
minuses: stuffy rooms, overused furniture, in whole - the hotel needs renovation
general impression: ok, but the next time I'd rather stay somewhere else

Could not ask for a better location. Easy walk to Puerto del Sol, Plaza Mayor, Plaza Santa Ana (for tapas). Also, could walk to the Prado and the Thyssen-Bornremisza Museum. Good bar across street for tapas. Stayed 5 nights beginning Spetember 29th with Road Scholar. Seemed to be mainly a tour group hotel. As many as three groups at a time. Breakfast was good. The biggest negative was that half the rooms did not have air conditioning. From what I could make out there was a problem with the system that affected many rooms. Windows open, but street noise is lound. My ipod helped a lot for getting to sleep, but garbage trucks at 3:30 were my wake up call. In room safe has a daily charge, which was waived for our group, but there was a 20 Euro deposit for the key. Front desk staff spoke English well. Would probably not stay there again.