An average stay. Room okay but could do with a makeover. The view was wonderful but the level of disturbance from the staff directly outside our room was relentless and completely unacceptable. For this reason, an otherwise very good hotel gets an average review.

We were very happy with the hotel. The staff were polite, courteous and also friendly. Our room 414 had a small balcony with a view overlooking the busy busy bay, a great place to watch all the shipping. At one time we were joined by a barbary ape, who quietly passed a few minutes grooming himself, posing for pictures before continuing on his way. They are wild but so long as have no food and don't hassle them they won't hassle you, remember to lock your balcony door though, they are inqusitive! Our room was comfortably furnished, not massive but the bed was huge! The shower although not powerul was hot, we never had an issue with hot water. Wifi reception excellent. Nice touches included sherry on arrival, good quality tea and cafettiere, biscuits replenished daily for your room. A fridge if you needed one. One odd omission was no room safe. Recommend the mediterranean steps as a great way to start a walking day, also world war II tunnels interesting, also if you get tired of walking, hop on one of the very frequent buses, they are free :-)

For an expensive hotel we were not over impressed,Bedroom was very large but needed updating,TV, Fridge, Elect Kettle, heating would not work
Food in the hotel was not up to Standard very uninviting, get more choice at macdonalds

The Rock Hotel is a truly stunning building; imminent refurbishment will further enhance its quality. The position with amazing sea views is perfect (quite a steep walk up from town, but there is a bus if you don't feel like the walk).
My bedroom was immaculately clean, and all the staff were very friendly.
I was dissatisfied with a meal in the bar but my complaint was effectively resolved. I had no telephone service throughout my stay, but my complaint was sympathetically received, and I was allowed a free call from reception.
Wi-fi access (at nil extra cost) worked superbly well throughout my stay.
Great that the hotel provides some 'smoking permitted' rooms.
Aware that I should lock the balcony door at night, to prevent apes intruding, I duly did so;an ape arrived on the flat roof by the balcony one afternoon but went after I yelled at it; the next day, another ape -or perhaps the same one - actually came into my room and landed right by where I was sitting whilst working on my laptop. It grabbed a packet of biscuits and left, after I shouted at it. Moral of the story: keep the balcony door shut even in the daytime!
Breakfast is plentiful and varied - although curiously, the prime tables by the huge window have the chairs facing away from the view (easy for one to re-position to capture the vista!).
I just loved the Rock and will certainly return. I had such a relaxing time: undisturbed sleep, in such a truly lovely building. Plenty to do and see in Gibraltar; friends had told me that half a day was enough there but this was so wrong!