Before our trip, we were informed by hotel staff of the existence of a inside swimming pool with warm water. However the water was cold (25ºC), pool area wasn't comfortable (cold and only a few chairs) and there wasn't a single staff member in the pool area or nearby.
After adressing the staff at the reception of the hotel on these issues, we were told that the water could not be heated beyond that temperature or system would fail. We thought this was a lousy excuse, given that the pool was part of a "spa" facility.
Later that day, when we went to the hotel bar for a drink (at 11PM), we were told that the bar was closed. This time their excuse was that it was holiday season and the hotel was full - ?. I guess that would that be an additional reason for the bar to be opened until later. In a 5-star hotel, at 11PM, the only place in the hotel were we could get a drink was the minibar in the room.
Overall, this hotel is modern, well located, but fails in a few facilities - definitely not a 5-star hotel service.
- Nh Hotels Santiago De Compostela
- Nh Obradoiro Santiago De Compostela
