Recently invited by Spaniards, to this city and to my surprise, although I could not find much online other than cultural city, the night life is very much alive, great food, and inexpensive dinner for two with 3 appetizers, two beers, one bottle water, 2 entree, 60$ US, Ok, not your cheapest meal but when you pay in Euros and convert it, it did come out cheaper than expected.
The hotel was excellent less than 5 min. taxi (cost $6 dollars) to the cathedral of St. James, and same to the store El Corte Ingles.
Food in the region is exquisite, same goes for the wine, at another restaurant we were served a bottle per person without asking, (lol) but all in all great experience.

We stayed for four nights on a great deal (we paid £285). Rooms very very spacious with two double beds, a changing area, good bathroom and most importantly a safe. Staff were friendly even though not much English is spoken. The hotel is quiet, seems to be used by mostly business guests but this didn't bother us. The location is quite far out but you could walk it in 30 minutes at a leisurely stroll, or you could get a bus from the bottom of the road and there were always taxis outside at a cost of 6 or 7 euros. There were a few good bars and restaurants at the bottom of the road at the bus stop and they are well worth a go if you can't be bothered to go in to the centre. Good breakfast in the mornings, all self serve but avoid the awful coffee!

It's rated 5 star but indeed it would be not more than 3.
Poor and expensive food, nothing to leizure time, except an outside swimming pool and the weather is bad.
Hawful beds, very uncomfotable.
Employes aren't kind.
Really poor breakfast - a 3 star hotel will have better.

The only thing that I can say is that everything is charming. Brakefast is the best. Service is incredible and the location is really good it's near to the airport, and in the street you can take the bus to get to the cathedral this service is about 7 am-11 pm it only take 10 minutes. If you visit santiago for a congrees this hotel is only CROSSING THE STREET.