We had stayed in this hotel 3 times previously about 3 years ago, so were quite happy to try it again. How I wish we had not. This hotel was once good. It is now a dirty, badly run hotel with an arrogant, insolent manager and a management team who have no regard for their guests.
The carpets and floors in our room were filthy and not cleaned throughout our stay. They were so dirty that my wife stepped on an old pin and bled on the carpet. The blood is still there. There was nobody in the hotel who would assist and no first aid was available. The hotel offered no apology, even when we contacted the Head Office at director level.
The towels appear to be as old as the hotel. They should have been replaced years ago.
It should be considered that this hotel is on one of the busiest corners in the centre of A Coruna. It is very noisy.
The rooms on one side of the hotel are very dark. All the hotel rooms have obscured glass, which does not help.
There is no concierge available. You must carry your own luggage up the steep steps into the hotel and everywhere else.
The bathroom has a glass door and surround with a gap at each end, giving no privacy to anyone using the bathroom.
The hotel's only room service offered is to call a take away Pizza company for you and there are no tea / coffee making facilities.
There appear to be no duty managers, just the one very unhelpful manager to deal with, and only when he is on duty.
This is not an experience which I will be repeating!
- Hesperia a Coruna La Coruña
