We stayed in this Hotel because we found a good price on the internet, therefore, if I have booked at a normal rate I would be VERY VERY disapointed.
First of all I don't get how can it be a 4 star hotel when its clearly a medium 3 star hotel.
The room was small, really small, at least it was clean but the towels were old and worn out.
I e-mailed the hotel a couple days before and I made a request on the booking act, which was never answered neither it was fullfield.
There was no internet on the room (yes, it happened in 2012 not 1995), and there was only one channel in english (Disney channel...).
The location was good, yes it was indeed, there are a lot of immigrants in the area but its a peacefull location, even at night.
The heater made a lot of a noise, in ever 15-20m it would make a snap sound, even when it was off, and I could hear my neighbours opening and closings doors, talking and even taking a bath.
The staff was ok, I mean, the female recepcionist was ok, but the the male recepcionist was arrogant and started laughing about something I said witch was very rude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
We apologize for not meeting your expectations, however we will consider each of your observations with the only purpose of improving and be able to offer our customers a better service. Thanks for the feedback
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC