I was in two minds about writing a bad review of Barcelona Center Plaza but having given it careful consideration I have decided I should.
Arrived 21 September 2011.
Firstly, I am not in the habit of complaining and would tolerate a fair bit as I feel that we are human and mistakes can be made and it's how mistakes are dealt with that counts.
Anyway, my other half and I booked a "Superior Double Room" at Barcelona Center Plaza on January 8th this year. We stayed in Barcelona last year but wanted somewhere larger and more central this year and saw this establishment and the good reviews and decided it would be perfect. The room was advertised as having a balcony, we were allocated Room number 1 on arrival - this room does not have a balcony. When I asked about it I was told that all the other rooms were occupied so after a big jolt of disappointment and a lack of alternatives due to La Merce Festival we decided to accept the room. Room number 1 isn't shown in any of the pictures on the hotel website. There is a window in the bedroom but it's high up and looks out onto the next rooms balcony, also a bit of a kick in the teeth! It was late when we arrived and we were hungry so we headed out and had some food and by the time we got back we went straight to bed. In the morning when I pulled the sheet back to make the bed I was horrified to discover it was covered in blood smears!! I automatically assumed they must have been there when we got into the bed the previous night and sent an email to the owner asking for the sheets to be changed as this wasn't acceptable. Sure enough on our return clean sheets were on the bed so I relaxed. Next morning when i went to make the bed once again there were blood smears all over the sheets! I was really confused because neither my partner or I had any cuts or bloody bits on us???? I felt embarressed for the email I'd sent the previous day because I thought the blood must somehow be coming from us. We went out for the day but the blood mystery was niggling me all day. On our return I used Google to search for clues and sure enough found an article from an American research institute that indicated bed bugs may be the culprits. I stripped the bed, including the mattress protector and two of the little buggers were scarpering over the mattress! I was horrified! My other half helped me turn the mattress over, the article I had read said bed bugs like dark corners to hide during the day, and there was at least fifty bedbugs scuttling about and wriggling into the nooks and crannies on the matress, several shed skins off them and oodles of eggs too!!!!!! Bleugh! I felt violated and immediately phoned the owner. The owner arrived very promptly and was just as alarmed as we were. I believe he genuinely did not know they had been there. He apologised profusely and offered to take the double bed out and put two single beds in. I had to decline, in all honestly I would rather have slept in the subway than spent another night in that room. The owner refunded the total cost of our stay without us asking for it and kept saying he was really sorry and that he didn't have the words to say how sorry he was. He also looked genuinely mortified and i am sure he will do his best to rectify the situation, which is why I wasn't sure about writing this review. However, having done some more research I have discovered that the little blighters like to come home with people! So I am now worrying and waiting to see if I have inadvertently brought any home in my luggage or on my clothes. The eggs are very small, there are "nymphs", juveniles which are very small and even adults are masters of concealment so it's hard to say whether or not I have managed to escape without any or not as yet. I am on "red alert". It would appear that neither my partner nor I react to the bites but some people have a very bad reaction. Apparently instances of bed bugs have increased significantly in the last couple of years, there's a bit of a secret pandemic. So travellers be aware not only of this hotel but of any hotel. Check the mattress for tell tale signs, little brown spots that look a little bit like mould could be bed bug droppings. The marks on our sheets were smeared bed bug poo and bugs we had squashed while sleeping, they burst very easily when they are full of blood it seems! Also be aware that bed bugs are not a sign of unhygenic conditions, they can be anywhere from the most up market all they way down to the flea pits! The (very posh) Oriental Hotel in London has been sued by an american couple after they were bitten by bed bugs there. Bed bugs don't feed on waste, only on blood and the room can be really clean and still have bugs hiding in it. Not just beds either, they can fit in the tiniest spaces, so be vigilant. Feel free to PM me with any questions, I'm a bit of a bed bug expert now!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC