Hotel is located not too far from the metro and is clean, but that is about all the positives of this hotel.
Very rude staff (especially the cleaning lady who came into our room to yell at us for letting the door slam when it swung shut. They should get silencers if the staff are so bothered by the noise of the hotel's own doors!) that made our entire stay very unpleasant. I would go out of my way to tell every traveler not to stay here because of how bad the customer service is, when did a smile and some politeness become such a rarity?
The website photos are misleading to the size of the room. We booked a room for a double/twin assuming there would be twin rooms available for 2 people, but upon arrival they gave us a room with one bed and were not flexible in accommodating us at all. I can't believe we paid money to be treated so rudely. Also you can hear all the street noise and the shower overflowed on the first day and the shower curtain didn't close all the way around, thus allowing for the bathroom floor to flood every time we showered. Not all the staff is terrible, but there were enough bad ones to make me dread walking through the reception every time. Also ambiguously advertised a launderette but when we used the washing machine we were sternly lectured that this is for the hotel and not for us, and that the reception exists so we can ask permission for what we're allowed to use in the hotel. Again, incredibly rude staff and I would never stay here again.
