Stayed at this hotel twice on the same trip - arrived in Barcelona on Christmas Eve and stayed one night in a small room, then off on to Girona to visit family for 3 days. Returned to Barcelona, knowing we had choices for many of the fine hotels, but decided to stay here again, spend the extra euros on a larger room overlooking Las Ramblas. Unfortunately for us, the room we were assisgned on the 4th floor literally shared an exterior wall with the church and BELL TOWER next door. Worse yet, the headboard of the bed was on this wall, and every 15 minutes and on the hour, LOUD BELL CLANGING went on, literally blasting and shaking us in the bed. It was awful. We decided early on it might just be a holiday thing and would end soon, but right through New Year's - BANG, BANG, BANG ALL NIGHT LONG! Since we had travelled from Denver, CO to Barcelona for a long stay, we had many suitcases and bags, most of which we were not interested in re-packing and going to the front desk to get into an argument about why they "could not move us, the hotel was full, etc". Upon check out, we mentioned this terrible inconvenience to the deskclerk in hopes he might swing a small amount of compensation our way for the awful noise. He said he would mention it to the manager, he was not empowered to do anything, but he made it VERY CLEAR TO US THAT HE HAS HAD MANY, MANY GUESTSCOMPLAIN ABOUT THIS VERY SAME ISSUE. It was obvious at this point that the hotel knew of the problem, gladly took our euros, then politely tried to downplay the very well-know problem. I decided to respond to the manager when the customary "how was your stay" email arrived about a week after our return to the US. I made it clear to the manager that I did not want a free night if we came back to Barcelona, that we should have been warned of the bell beforehand, and given the option of another room. I also made sure that the manager knew that we have travelled throughout the world, and when this sort of thing happens, and it has happened before, that advising us that" if you had just mentioned this to us, we would have moved you to an equivalent room" is the patented answer, it is easy to say after the traveller is long gone, and I didn't want to hear it. I simply asked for a small credit to my credit card, especially since we stayed twice during the same trip, and spent many euros with this nice place. The response I got from the manager ignored everything in my email request. He offered a free night if we return, he blamed the bell on the church in that he suggested it was malfunctioning (excuses), says he has NEVER heard about this issue before (odd that his entire staff knew explicitly that the clanging bell is and has been a major problem for those unfortunate enough to stay anywhere near that corner of the hotel), and advised he would have gladly switched us to another room had we said something while there (exactly what I asked him not to insult me with, as we all know this is code for covering mistakes and screwups), which I believe would have been impossible since the hotel for our room rate was booked (plus we didn't want to go to the immense trouble of packing everything up and schlepping off to another end of the hotel, which may not have fronted Las Ramblas). While the hotel was very nice, the breakfasts were high quality, I would not recommend this hotel just because of the poor, poor management response to my email. He didn't listen, didn't understand our issues, made excuses, blamed others, followed the universal code for poor service at a hotel and then basically insulted me with his email response to my complaint. We will not be back to this hotel, will not recommend it, will advise family and friends in the area to stay elsewhere and hope that by reading this review, hotel management learns and reacts more appropriately next time....and you know there will be a next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC