The hotel couldn't find our reservation, but this was ok since I had the confirmation in my email thankfully. The service was terrible. We called for an iron at 6pm and the gentleman at the desk said they didn't have one only housekeeping did and he didn't have the key to their storage. Then the elevator wasn't working when we left around 7 for dinner. We called the front desk again to ask how to dial out to the operator to make a collect call and the same guy says he has no clue. The stay was 'decent', but if you're looking for good customer service, this isn't the place for you.
- Catalonia Roma Barcelona
- Catalonia Roma Hotel Barcelona
