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Santa Marta Hotel – reviews, photos

2.0 of 5
General Castanos 14, 08003 Barcelona, Spain
Hotel amenities
Santa Marta Hotel
Santa Marta Hotel
Santa Marta Hotel
Santa Marta Hotel
Santa Marta Hotel
Santa Marta Hotel
Ranked #452 of 534 hotels in Barcelona
2.5 of 5 stars 197 Reviews
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197 reviews from our community

    Trip type
Traveller rating
    7
    41
    63
    38
    48
Date Rating
Lisboa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“The worst experience ever”
1 of 5 stars Reviewed 25 February 2011

The title says it all. After arriving with my girlfriend to Barcelona we headed to the hotel (Gallardo group). Here is a brief description of the experience:
1) As we arrived there the manager told us that the floors were being painted, and that we could not stay at that hotel. He was actually saying "don't worry we will find you something nice" or "no te preocupes te voy a correr una habitacion muy buena". The guy was a joke. Does he think that other people are dum?
Why didn't they told us that when we booked the hotel or why were we allowed to book that hotel 2 weeks before?

2) The abovementioned manager told us that we could have a room at another hotel - named Suisso. He actually tod us that it was just a 5 minute stroll. It turned out to be a 20 minute walk...

3) As we arrived at that hotel the manager told us that there were no rooms available only some apartments in a nearby building. The apartment that we got was clean but old, weird - the walls were painted in shades of grey, and poorly isolated as we heard everything from the streets (calle). Moreover, that building had no security and was always busy, with a lot of strange people getting in all the time. To be honest it seemed as if it had a brothel (cathouse) on one of the floors. And it was not really an aprtment as it had no kitchen.

In conclusion the hotel experience was a total scam. I think that these gentlemen’s should be banned from the hotel business. It was a pity because we liked Barcelona – you should try the tapas of Ski Bar at Via (calle) Layetana.

  • Stayed February 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask FMCCLX about Santa Marta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tel aviv
1 review
“was realy ok for a 2 stars hotel”
3 of 5 stars Reviewed 13 February 2011

after reserving this hotel (through an agent on the last minute) i read some reviews here and became sad. but i realy didn't find such a poor hotel as i read here. it was a very reasonable 2 stars hotel. service is ok. had no problems. it is clean and feels clean. we didn't eat there so i don't know about the food. i slept realy good. and the small room was just ordinary and small but even that wasn't realy too bad. had hot water etc etc. The location is excellent - near the train station. very nice altogether if you expect a bssic hotel.

  • Stayed February 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ramichalet about Santa Marta Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berkshire, england
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
“More of a hostel than a hotel”
2 of 5 stars Reviewed 29 July 2010

Although this is at the budget end of the Barcelona price range, this was still a very basic hotel for the money and star rating. The room was small, and although it was clean, there was an awful smell continuously coming from the drains in the ensuite. Breakfast was minimal, and the customer service at the front desk varied enormously depending on which member of staff was there.

The hotel's checking out procedures are rather strange. Instead of an invoice, I was presented with a credit card receipt for the room as they'd already withdrawn the funds from my account - timestamped at 3am that morning. On getting home, I found that this amount had been withdrawn from my account three times (I stayed two nights). No amount of phoning and emailing the hotel would get them to respond to this. It was only when I complained to activehotels - who I had booked through - that they refunded the money.

On the plus side - good location next to Estacion de Francia.

  • Stayed April 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
“Location is the best thing about this place”
2 of 5 stars Reviewed 7 June 2010

OK, It was a 2 star hotel so I wasn't expecting much. Firstly, the staff at reception were so rude, it doesn't cost anything to be polite. Having said that the cleaning staff were lovely. Few other problems, I had to ask for elevator to be turned on( receptioniat was none too helpful - If you don't speak fluent spanish he'll be annoyed so don't bother even making the effort to speak your basic spanish as I did as it will not be appreciated). The way to my room was blocked with bags of laundry, my room card consistently failed requiring yet another trip to reception -ugh. The room itself was basic and small but wasn't expecting much else really. Although I have complemented the location you'd really be better off paying a small bit more and going somewhere decent. This place wasn't worth the small amount of money I saved.

  • Stayed May 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask corkford about Santa Marta Hotel
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Belgrade, Serbia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent choice for exploring Barcelona”
4 of 5 stars Reviewed 18 May 2010

Clean, friendly stuff, check if your door card works before you climb to room, breakfast is two croissant , butter, marmalade, coffee and juice. the best location for exploring Barcelona.

  • Stayed May 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dlucic about Santa Marta Hotel
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Additional Information about Santa Marta Hotel

  • Hotel Santa Marta
Address: General Castanos 14, 08003 Barcelona, Spain
Price range (per night):* INR4,537 - 6,161

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