I had a reservation, with a very clear print out of the booking. Despite this, the hotel had no such booking, and no room at the inn. I was very tired, and in a rush to go out for the evening, but the hotel could not help. They would not even call the booking agent to make enquiries...they had no rooms, so it was irrelevent. They arranged for a taxi to thier sister hotel, which was a plus, but the hotel was half an hour away from the city, which they didnt seem to want to tell me! When i asked where the hotel was on the city map, the receptionist got quite angry...the reason was obviously because the hotel wasent EVEN ON THE MAP!!! Read my other review...!
At least they tried to help.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 May 2011
Dear Customer,
First of all we apologize for the inconvenience you mention in your comment.
We appreciated these feedbacks because thanks to our customers we can always improve more and more.
On this date Barcelona held the GSM Mobile World Congress, a date quite busy and complicated to reallocate.
It was probably our problem to manage your reservation and had reallocate your reservation to another hotel’s chain.
we admit that the hotel was not very close to the city but we try to offer a high class hotel in the minor possible time.
We hope all these explanations will give us the chance to welcome you again in our hotel in a near future and we took the opportunity to apologize again.
Sincerely,
Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC