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BEST WESTERN Alfa Aeropuerto – reviews, photos

4.0 of 5
Calle K S/N | Zona Franca. Mercabarna., 08040 Barcelona, Spain
Hotel amenities
BEST WESTERN Alfa Aeropuerto
Ranked #322 of 534 hotels in Barcelona
3.5 of 5 stars 230 Reviews
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230 reviews from our community

What travellers say about this hotel
  • Airport hotel(6)
  • Very nice(5)
  • Free shuttle service(4)
  • Industrial area(4)
  • Next morning(4)
  • Taxi driver(3)
Traveller rating
    42
    88
    51
    27
    22
Only show reviews for Family (41) | Couples (60) | Business (34)
Date Rating
Minneapolis, Minnesota
1 review
“Simply an uplifting place with superb staff”
5 of 5 stars Reviewed 23 January 2012

We were supposed to be in the Costa Concordia, but it sank before we could get on board. Lucky for us, but what were we going to do with that week of extra time and no planning. We found ourselves in Barcelona (the location to board the cruise) and by accident got to the Best Western Alfa Hotel. At first we did not think much, but from the person who picked us up at El Prat, to the Reception staff, to the chamber maids, and the restaurant staff, they made our one night stay a memorable experience. It was so the case that on the way back from Italy and on the way to Malaga, we decided to stay another night.

In this trip we visited Paris, Rome, Bologna, Firenze, Barcelona, and Malaga. We had the best food and treatment at the BEst Western Alfa. Stay there with confidence and ask for Rafa and Lidia at the Restaurant!! They are amazing!!

Room Tip: We got ours online, but requested one away from people because we were traveling with a baby
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask A S about BEST WESTERN Alfa Aeropuerto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Hotel ALFA , Director de Recepción at BEST WESTERN Alfa Aeropuerto, responded to this review
25 January 2012
Dear sir,
We would like to thank you for all your wonderful comments regarding the transportation, the room, and the level of service. Your wonderful words are the best compliments for us and I am really proud of them.

It has been a great pleasure to have you staying at Best Western Alfa and we look forward to welcoming you back soon.

Warmest regards,
Esther Montero
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Corralejo, Spain
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Another vote for "you get what you pay for"”
3 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

We left the car at the hotel during our holiday in the Canaries, so spent 2 separate nights there. In each case, the room was fine except for the shower: 1 was very dangerously slippery, the other flooded the bathroom floor. The beds were really comfortable but there was a lot of noise from other rooms and in the corridor.
The common areas, with the exception of reception and the small garden, were not so good. We took one look at the restaurant prices and went into the "zone franca" (through a checkpoint but nobody worried) for a cheap and cheerful meal at a self-service restaurant with a hilarious machine-translated menu. The bar food at the hotel was appalling - totally tasteless sandwiches at a crazy price. We had a look at the pool, which was tiny but surprisingly warm. Not at all inviting though to go through cellars etc to get to it. Shame it's being wasted.
Staff were all fine except that the bar was often left unmanned. The shuttle was useful, though it takes a long time. We rang for it from the airport and were not asked to give name or number of persons. The driver picked us up, then we waited for others who never materialised - I think that was us!
One important thing to note: access can be very difficult as it's close to lights on a busy main road. We had to go past on the opposite side of the road, round the roundabout and back, but we still went into the service area instead of the main entrance - not a good move!

Room Tip: I imagine the extremities are the quietest. Would be traffic noise in most rooms if the windows are...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Hotel ALFA , Director de Recepción at BEST WESTERN Alfa Aeropuerto, responded to this review
25 January 2012
Dear Sir,
We would like to thank you for your comments about our room, beds and shuttle, but also for your useful remarks.
We are very sorry that your first visit at our hotel was not totally positive and you didn't like the shower and the bar food . I am sorry for the noise in other rooms.
Thank you very much for all your suggestions, helping us to constantly increasing our standards.

We very much hope to have the opportunity to welcome you back soon and remain at your disposal for any further assistance you might need.

Warmest regards,
Esther Montero
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Addis Ababa, Ethiopia
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“You get what you pay for”
2 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

Chose to stay here because of a late arrival and early departure the next day. It was the cheapest and offered a free shuttle from the airport (how great!).We arrived after 10pm with a ton of other people after waiting for the free shuttle for 40 minutes. Front desk staff was rude. Hotel was dingy. Room smelled like either a raccoon had died in the bathtub or Aunt Sally just got a perm on the bed. You get what you pay for i guess. Stay here only if money is the only deciding factor.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask talesofaturkey about BEST WESTERN Alfa Aeropuerto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Hotel ALFA , Director de Recepción at BEST WESTERN Alfa Aeropuerto, responded to this review
10 January 2012
Dear client,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Esther Montero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Forget the shuttle service ! They dont care, you probably stay a night.”
2 of 5 stars Reviewed 27 December 2011

Why to choose a hotel airport....the shuttle of course.
The frequency of their shuttle is every 45 minutes (and they write they have the closest hotel with the airport).
With a 45 min frequency, you never know when the shuttle is supposed to be at the airport.

(By the way, during these 50 minutes i saw 3 times the shuttle of Renaissance, 2 times the one of Tryp and Fira Congress).
The funny part of that is that the Tryp and the Fira use the same shuttle company than Alfa...but probably they pay more in order to have a better frequency!

When you call the hotel...they always say, it comes in 10 minutes.
I waited 50 minutes....in Terminal 1.
Then you go to terminal 2....and wait.
Then to the hotel....my problem is that the driver received a call to go back to the airport because some crew members arrived.
They dont respect their clients except crew members!
I arrived at the hotel after 1h20 minutes....I understood from the driver that in fact there is no schedule because he often receives some calls to go there or there immediatly.

The hotel is in the middle of nowhere....but its true that there is a bus stop 30 meters.
Nothing around.
I had the room at the end of a corridor...so no internet signal or sometimes but very poor.

My room was 30 meters to a highway toll....so my room was noisy.

The mattress was terrible....the worst of the last 10 years.

Except that...the hotel looks great.

Spend 10 euros more and stay somewhere else.

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask compajet about BEST WESTERN Alfa Aeropuerto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Hotel ALFA , Director de Recepción at BEST WESTERN Alfa Aeropuerto, responded to this review
10 January 2012
Dear Guest,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Esther Montero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“You Get What You Pay For”
3 of 5 stars Reviewed 2 December 2011

It was pretty cheap so for one night it worked out just fine. I would not stay there for any length of time though. The room had a smell to it - kind of like our linens had been in a smoky room. Think the AC had been turned off for the year so I opened the window to cool the room off and air it out.

We did take advantage of the free aiport shuttle which was the readon behing staying there. Not very exciting but it works.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask escapeorlando about BEST WESTERN Alfa Aeropuerto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW Hotel ALFA , Director de Recepción at BEST WESTERN Alfa Aeropuerto, responded to this review
9 December 2011
Dear Guest.

We would like to thank you for having taken the time to comment on your recent stay at Best Western Hotel Alfa and we are very happy that overall you have enjoyed your stay with us

We deeply apologize you don't like our room for the smell and air aconditing. Thank you very much for your remark which constantly help us in improving our standards and the service to our guests.

We very much hope to have the opportunity to welcome you back soon.
Kind regards,
Esther Montero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Alfa Aeropuerto

  • Best Western Hotel Barcelona
  • Best Western Barcelona
  • Barcelona Best Western
Address: Calle K S/N | Zona Franca. Mercabarna., 08040 Barcelona, Spain
Price range (per night):* INR4,537 - 9,186

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