Title says it all. The rooms are nothing great, and after our first night we found 2 dying bedbugs in the room in the morning. There was also a mysterious mattress with disheveled sheets in front of our door in the morning (eww!). Since we didn't get any bites I assume that the bedbugs entered our room from the mattress left outside in the hallway (I am insanely paranoid about bugs and I checked everywhere the night before - including under the mattress for telltale signs of the critters). I understand these things happen, but the staff were not very helpful. Luckily I had my Spanish dictionary because the guy at the front desk had no clue what a bedbug is (luckily he understood "las chinches!" and finally started to half believe me after I showed him pictures). They then let me go up to the room to show the manager, who didn't speak one word of English (luckily I speak Italian very well and can understand, though responding posses a bit of a problem sometimes). The manager told me it was "impossible" for there to be bedbugs because they fumigated the place for them less than a week ago (this guy was quite furious about it). When I showed him the bug, his reaction was clear - chinches. After some arguing and even accusations that we brought the bedbugs in on our shoes (we were wearing sandals, ha) we left and went to a four star hotel. We still had to pay the full amount for our one night there, despite the inconvenience. I really would not recommend this place - you're better off staying farther away from the city center at a nicer and cheaper hotel and just taking the clean and efficient metro into the city.
