The claim this hotel makes as a 3 star hotel throws the entire star-system into disrepute.
We arrived in a very rainy Salamanca and called for directions (because the online directions do not correspond with the hotel's location). Wearily the receptionist gave rough details as to where the hotel was. Then we called for parking and the receptionist stated there was none (contrary to the website). Finally we were told to park in an underground carpark 10 minutes from the hotel. So far, not so bad. When we arrived, however, the arrogance with which we were received was incredible. Moreover, there internet was no internet (contrary to website), there was no restaurant (contrary to the website), the rooms were far from 3 star standard. Upon discovering this, we decided to look elsewhere but the receptionist told us we had alredy paid. Reluctantly we stayed. When we woke the next morning we were asked to settle the bill despite us insisting that we had paid in full.....
Anyway, such confusion and lack of quality is often assuaged by friendly and humble service, but where these guys get off thinking they are somehow superior to their clients is beyond me. If they aspire to be a modern, designer hotel and have the moody arrogance to go with it, they need to spruce up their hotel which is currently no better than a simple 1 star pension.
Please avoid this hotel, or at least prepare yourself to be ripped off....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC