They couldn't park my car as it was too big (BMW 320)? the room was not clean, ripped sheets, restaurant was over priced. I can't believe this place is on the Expedia recommended list.

I stayed here with my boyfriend in June and the hotel was just perfect. It has the best location, walking distance from "El Humedo" and the Cathedral. The room was very comfortable and had a little living room. It was also perfectly clean. My only complaint would be that since it was summer, it was hot and the air conditioning in the room was not working properly, the room was always hot. I did want to comment on the fact that I lost my cell phone which I left in the room by accident and noticed it when I was already on the plain back to Barcelona. I called the hotel and they took my cell phone and sent it next day. The next morning it was in my hotel at 8:00AM! Now that is called SERVICE! Thank you very much. I will definitely stay here again on my next visit to Leon.

This hotel is situated in the central city. The room size and bed size are OK.
But the room facility and service is not so good.
The front man couldn't understand English very well. I couldn't access WI-FI in the room, only in the lobby.
The hot water didn't come out, just warm. There was no extra toilet paper, so I should have contact the front dest. But there is no phone information how to call the reception.
The bed spring is poor, so it's not so good to sleep.
If this hotel is 3-star or cheper, there would be OK. But it doesn't worth 4-star hotel. I never recommend this hotel if you wish 4-star hotel's service.

We were very pleased with the location of this hotel, which is centrally located and just a short walk to the Cathedral, certainly Leon's most impressive site. The staff are very pleasant and helpful. We had two different rooms, and they were variable in size and comfort. I'd recommend requesting to NOT be in any of the rooms ending in -09, as these have limited space and a very odd setup with a wooden barrier just as you walk in which is designed to prevent seeing into the room, but it has the effect of just getting in the way. Although the rooms are clean and comfortable, the hotel is close to busy streets, and the street noise can be significant even with the windows closed.

This is a very pleasant place to stay overall, and it was a great deal at around 90 euro per night.