This hotel is centrally located in a narrow back street of the old and interesting city of Burgos. It tries to achieve a modern, clean, "designer" look, and to an extent it succeeds, but for us the result was rather too clinical, lacking any definite character or charm. This wouldn't have mattered so much were it not for the price - we paid 115 euros for 1 night for the two of us, including breakfast; fairly expensive we thought, for what you get.
On the positive side, the hotel is clean, functional and well-located. The welcome is friendly but no-one we met there spoke English; with our limited Spanish this made communication difficult. We were disappointed to be given a twin room as we had been careful when booking to request a double. The lady on reception said something about this but we didn't fully understand her - I think she was telling us that they have very few double rooms and that most of them are twins. Not much of an excuse though when you book more than 6 months in advance!
I think she tried to be helpful when we asked for restaurant advice but we understood so little of her reply we had to take pot luck and ended up in the restaurant immediately next door (the Fabula) which was good but quite expensive (114 euros). It is also worth noting that from our experience Burgos seems to take the Spanish preference for late dinners to extremes (it is not essentially a recognised tourist destination). Few restaurants had yet opened at 9pm. We presented ourselves at the Fabula at 9.15pm to be told it was too early and to return in 15 minutes, When we did, we were the only people eating until nearly 10.30pm; by 11.00 though it was almost full!
Our room was not large, but quite adequate and the beds comfortable but not ideal for a romantic holiday. The en-suite bathroom was good. The view was of the street and the location was quiet. Breakfast was average - again, OK but nothing special. There was a lift which was useful as we had two heavy cases.
Two other tips: firstly we found it difficult to access the hotel by car as the street is protected by an electrically operated barrier. There is a pole with a little grill to speak into and we understood nothing of what was said to us through it. We kept repeating "Hotel Puebla" for a long time before the barrier was raised and then I suspect this might have happened only because by then we were blocking the path of a large delivery van behind us! We never discovered the answer to how you are supposed to deal with this. Fortunately it's easier to get out when you leave. The second tip is to book secure parking in advance as we did. This is in an underground garage at the end of the street - fairly convenient though quite narrow access with tight bends on the downward access ramps - not for the faint-hearted or nervous drivers. But this is important as there is nowhere obvious to park in the vicinity.
This hotel would be fine for business travel or for one night (ours was just a one-night stopover). But if you have the time to stay longer in Burgos there is plenty to see including the magnificent cathedral and several museums and galleries; strolling in the impressive Plaza Mayor or under the trees by the river is nice too. For a longer stay we'd recommend looking for a hotel with more atmosphere - the Cordon in the same street looks interesting and might fit the bill. I think we'd try that if we return to Burgos.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC