As usual during vacations, I make ahead booking s to the cities which I will visit through at site by the name of VENERE, this time since I was in Madrid went ahead and did that for a couple of days in Toledo. It is not the first time that we have disappointed after booking with them, but his time it was just unbearable. We booked two nights at this hotel and after arriving decided that the hotel did not even resembled the pictures etc in the web site. The room was in the first floor and more of a cave than a room, the hotel staff regulates the room temperature so they get to decide what temperature is comfortable for you so during the night, the room get quite warm and stuffy. After the first night, we wanted to move to a different facility and was surprised went at the front desk were told that we could not cancel since reservations were made through VENERE and they only could change then, send several emails to VENERE customer services and never received an answer being force to stay there for the duration of my short vacation. This will be the last time I use then for bookings. Regarding the hotel, I do not believe I could recommend to any body and will not stay in it again. This hotel have no amenities such as a phone or a refrigerator in it and, it has two rates with breakfast and without, a better breakfast can be found just around the corner at a better price than the one in the hotel
- Eurico Hotel Toledo
