The staff and owner of this hotel are obnoxious and unprofessional.
What started out at check in as a disagreement over a parking charge (that had not been made clear at the time of booking) led us into a catalog of unprofessional responses to questions. Being effectively given 'the run around' over where and how to park, being asked twice to move a locked and secured vehicle despite having been watched parking and a totally unwelcoming attitude from both reception and the owner.
In a combined thirty plus years of extended business and leisure travel we have NEVER felt the need to walk out of a hotel before even completing check in. Especially since we have now got a dispute over a no show charge!
The description of hotel location whilst technically accurate conveniently ignores a number of very important points also.
1, there is limited if any sensible street parking locally. What there is, amounts to short term paid 'ticket' parking.
2. the owners garage is their 'private car park' and is barely capable of holding three cars.
3. the hotel is located in what can only be described as a run down residential area, at the base of a VERY steep hill that must be negotiated in order to access Toledo old city some 15 mins walk away.
This hotel is not cheap for the locality and there are far better located, professional and welcoming hotels nearby, all with decent if limited access and parking.
- Martin Hotel Toledo
