I spent three nights at this hotel in Toledo while on a business trip. The hotel offers basic accommodation in a very good location. Both the Alcazar palace and the main square (Zocodover) are only three minutes away. Everything that is to be seen in Toledo can be reached in less than 10 minutes from the hotel. There are several restaurants and bars nearby. As for the hotel itself, I felt it was tastelessly decorated although the breakfast room is a little joy with its big arches and arabic decor. The breakfast included a selection of ham and cheese, bread, rolls, cakes, and fruits and yoghurts which should you get you going for the journey. My room was rather small but comfortable while the toilet was a little more spacious. Both the room and the toilet were spotlessly clean. My room also had a tall window which gave room to a balcony offering nice views of the city of Toledo. Sleep quality may be a problem for some --not for me- since the rooms are very close to each other and the walls are clearly not soundproof. The staff were not particularly welcoming and open but they assisted me efficiently so no complaints there. Overall, my experience with this hotel was positive and I would recommend to people who are looking for a short stay no-frills accommodation in Toledo. If location matters, then you should definitely go for this option.

Tip: The courtesy wine provided upon arrival is quite possibly the most horrible red wine I have ever had, that includes tetra-pack wines. You have been warned.

Please forgive me but this is going to be a long review, I’ll break it out by parts and I will try to provide complete information.

On November 2011, we visited Toledo and the Hotel Carlos V was the best of all the three hotels that we used during our two week vacation in Spain. To begin with, I chose this hotel because it has good reviews in Trip Advisor and because their cancellation policy was reasonable. Our first hotel choice was “La Posada de Manolo” but their cancellation policy was very confusing so I crossed that one out from my list and I took my chances with “Carlos V”.

Reservation process: To begin with, after doing my diligent research I decided to contact the hotel by e-mail regarding reservations and they promptly responded to my e-mail. They provided the information about availability, prices, cancellation policies and they redirected me to their website to make the reservation. I did our reservation and a few minutes later I received my confirmation e-mail. I contacted the hotel again a week prior to leave USA to reconfirm our reservation and I received a prompt response from them. Three days prior to our trip to Toledo, we changed our trip plans and I had to contact them from Madrid to modify our reservation, unfortunately, they told me that the only way to modify it was through their website. I honestly did not like that; I was expecting to be able to modify it by phone. Luckily we had internet access and we were able to access their site but their site just gave us the choice to cancel the reservation, so I had to cancel and create a new reservation. So it took me a little bit longer. Finally, we received our new confirmation e-mail and we were fine. I hope that their management can change that rule of not accepting modifications by phone or e-mail.

Checking in/Out: As soon as we arrived at the hotel, their front desk employee greeted us very politely. He gave us immediately the key to our room, I believed it was room 231 (I believed so). When it was time for us to check out, the front desk rep, had our bill ready, they were not hidden costs and we were able to leave our carry-ons in there while we went to visit the museums before going back to Madrid. BTW, we spoke all the time in Spanish with the employees so, I don’t know how proficient they are with English.
Room: Our room was a double premium and what a beautiful surprise. The room is a corner room with two windows and three different views. One view was a lateral room, so you’ll see the building in front of the hotel, and the second view from the main window, shows you part of the neighborhood. The décor was very modern, the room had a big bed, closet with minibar and a safety box, there was an LCD TV screen and there was a nice bottle of red wine waiting for us as a courtesy from the hotel. For the price that we paid (65 Euros) per night, I was amazed to have that room. This was the best room with the best price during our two week trip to Spain.

Noise: even though, we had two windows, they were sound proof so we did not hear any noise from the street. I heard just a little bit the guests from the room next to us but it was nothing out of the ordinary.

Bathroom: The bathroom was big and very modern; it has the toilette, bidet, sink, a gorgeous tub and the shower. There were toiletries in a fancy container and there was a hairdryer. Please be aware that this bathroom does not have a curtain shower therefore if you take showers, the floor which is marmol is going to get very wet and you might fall if you are barefoot. Recommendation, bring flip flops.

Restaurant: our reservation included the breakfast so we were able to use their restaurant. The room is in the lower level and it has a very Moorish décor. The place was very clean. The waiters were very friendly and the food was good. They had the standard Spanish breakfast it means that they had juices, bread, hams, fried eggs not scramble eggs and fruits. Oh, they also had cereal, coffee and teas.

Location: The hotel is located very close to plaza Zocodover. So, just get off in plaza Zocodover, walk up the street, pass the bank which is located on the right side of the street and you’ll see the sign for the hotel. Make a right, walk under a tunnel and you’ll see the hotel on the left. The hotel is a 10 minutes’ walk from plaza Zocodover.

To conclude the Hotel Carlos V made our visit to Toledo very memorable. If someday we go back to Toledo, I will definitively return to the Carlos V hotel.

We had two rooms, both rooms were comfortable, clean' nicely designed with good shower and central heating that worked! nice view of the cities roofs. the breakfast is served in a very nice hall and has a good variety of food. the hotel is located in a distance walk from everything important

The hotel was very clean. The rooms were very basic. The walls were very thin! It was very hot in the room, as the AC didn't function after nightfall. This forced us to open the windows, which opened onto a very tiny courtyard. Everyone else's windows were also open, meaning we could hear lots of noises from the other rooms, throughout the night. Perhaps a room that opened onto the street would have been quieter?

The location was great though, right by the main square and several historical sites. We were able to walk to the cathedral (don't miss it - it was incredible), as it was also near by.

The included breakfast was fine - but please note, it is a European breakfast, not American. That means there was no omelet station, but there were pastries, cold cuts and cheese, breads, hard-boiled eggs,fruit, and cereal. And of course, coffee.

The hotel operator was kind to let us leave our bags behind the desk after we checked out, so we didn't have to lug them around with us.