“Disappointing. Really difficult to find. Service was seriously lame.”
Hmm. Where do I start? The hotel itself is very charming. And I suppose if the staff had behaved as if we were of interest to them, we would have had a better experience. So we arrive midday--burning hot day in Toledo and we've been walking the streets trying to find the place for what feels like forever--and imagine our surprise that the front door is locked. And it takes several minutes of knocking to get it opened. We were ushered into a darkened lobby--okay, it's hot. We get that. We can hardly see the decorations, but in the dim light they seem charming. We are shown up to our rooms--the kids are in one room, we're next door. And all the charm of the lobby ends at the door of the room. Depressingly tiny. Ours didn't have a window to outdoors, but only opens to a central interior courtyard. The rooms are boiling hot, and the a/c is provided by huge units that sit over the door of the room. Not only are they noisy, but they drip water. So my husband and I are in a dark room, with a noisy a/c unit...and the most uncomfortable beds we experienced in Spain. The pillow cases weren't even large enough to cover the pillows and the sheets were not enough to cover the mattress. The bathroom amenities consisted of a giant container of all-purpose shampoo/cleanser on the wall of the shower. But I suspect all of this would have been just fine and dandy except that the man who let us into the hotel then proceeded to disappear. For the entire afternoon and evening. So we had no information about how to get the password for the Internet, no recommendations for a restaurant, no information on getting a tour of the town, no way to ask for extra towels. He just vanished from when we checked in at midday until the following morning. Breakfast was absolutely pathetic. Coffee and toast was it. Cereal jars were empty, no fresh fruit or anything resembling a decent breakfast. This hotel was not exactly cheap. We expected a whole lot more for our money. Lovely to look at. Not a good experience.
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