Terrible Hotel in a terrible location. We actually cancelled our reservation and went to El Real. More of a 1 star then a 4 star. Hotel is in cement city, 3+ blocks from the beach and surrounded by ugly big buildings and no grass. Amenities not in hotel, but in a sports arena with 100s of kids. Not a place to go and relax and enjoy. Terrace overlooked a very busy road and covered with birds. ugly. We walked in with our luggage, and no one greeted us or asked to help us or anything. Stood there for over 5 minutes. Never even saw our room, just knew we would not stay there. Outside of building in desparate need of paint, and the inside in need of renovation. Hallways were small and carpet stained and ripped. Reminding me of an American motel, not a 4 star hotel.
- Palacio Del Mar Santander
