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Hotel Palacio del Mar – reviews, photos

4.0 of 5
Avenida de Cantabria 5 | El Sardinero, 39012 Santander, Spain
Hotel amenities
Hotel Palacio del Mar
Ranked #10 of 39 hotels in Santander
4.0 of 5 stars 55 Reviews
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55 reviews from our community

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UK
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
59 helpful votes 59 helpful votes
“Not four star when I stayed”
1 of 5 stars Reviewed 25 September 2008
1
person found this review helpful

I arrived in Santander needing a hotel for one night before catching the ferry back to the UK, and called at the first on my list the Chiqui, sadly they were full (it looked a super place) and directed me to the above, saying it was an excellent hotel.
The situation isn't ideal, being surrounded by main roads on three sides and a school on the other, but the reception staff spoke good English and directed me to a suite overlooking the distant view of the sea.
At first I thought "Wow, this is nice!" but soon problems appeared.
The suite consisted of an entrance hall with a fridge, a large living area with table/chairs and settee, and then there was a bedroom with two single beds pushed together and a marble bathroom with separate loo and bidet. The shower was over the bath .
Within five mins I realised my bare feet were filthy , and after checking the floor saw it hadn't been cleaned with a damp mop just swept roughly. I ended up washing my feet three or four times during my stay.
The door frames on places like the toilet cubicle had dark coloured hairs sticking inthe dirt and there were numerous old stains on the woodwork (yuk)
The wastebin in the bathroom was filthy on the outside and places like the wardrobes clearly hadn't been cleaned in weeks.
I settled down to watch some tv only to find the control had a mind of it's own, sometimes working sometimes not.
I abandoned that idea and went dow to the cafe for some food.
Now I don't know who's idea the decoration was but it's without doubt the vilest I have ever encountered in a hotel.
Real animal heads stuffed on the walls, so you had bison, goats , a life sized elephant and worst of all a cheetah or leopard skin displayed. The overall effect was of a rather creepy animal mortuary!
The salad was fine, the barman helpful, so I walked back through reception to see they had famous matadors' costumes on display, complete with the rather nasty looking barbed spikes they stick in the bulls.. Each to their own I suppose.
By this time I was quite tired so decided to watch some tv on the bedroom set and go to sleep. The channels were all Spanish including a bull fighting channel (surely an International Hotel could have one English channel?) and turned the tv off to go to sleep. On again it came.. I struggled every whichway to turn the thing off but it refused to stay off. Eventually at 11. 30pm I requested reception help and a chap arrived (I got dressed again) and dismantled three drawers before finding the source of the plug in an obscure wardrobe.
I settled down only to hear loud music and "Ouno douay, tres!" shouted by someone to the beat of a live band.
I tried to ignore it, and in fact tried to ensure the windows were closed tightly (faulty on both sides, neither would close as they should) and eventually climbed wearily out of bed, got dressed and went down through some fire doors to find the source of the noise. It turned out to be a really packed bar with salsa lessons in full swing...
I went back to bed and tried to sleep, but the last thing I recall was seeing the clock read 2.52am and it was still jumping downstairs...
I felt really cross they didn't warn me or ask if I wanted a quiet room.
So my overall impression? Don't bother staying. I have emailed the head of the chain but no reply as yet. At 88 euros plus tax a night it isn't worth the money, dirty, noisy and lousy situation.
head for the Chiqui instead, I will next time!

  • Liked — spacious suite
  • Disliked — noise and dirty floors
  • Stayed September 2008, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cambridgeshire
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Good location in Santander”
3 of 5 stars Reviewed 1 October 2007
1
person found this review helpful

Recently spent two nights at this 4* hotel which is a short walk from the beach at El Sardinero and from its golf course. At the other end of the beach we found a lovely restaurant (Entretapas y Vinos). The reception and concierge staff at the hotel were efficient and friendly enough.

We didn't think much of the exterior of the building, but inside it is modern, clean and spacious. Our double room was actually a suite, with lounge and TV as well as a spacious bathroom and bedroom. The balcony overlooked a large sports complex. The other rooms appeared to overlook the road and none of the rooms looked likely to offer much of a view. The rooms are air-conditioned, but if you prefer fresh air you can open the windows - although the sound of a roadsweeping machine outside each morning wasn't especially welcome!

The mini bar was good value.

  • Liked — Free parking
  • Disliked — Lack of restaurants nearby
  • Stayed September 2007, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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liverpool
Senior Contributor
33 reviews 33 reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
“Autumn break in Santander”
4 of 5 stars Reviewed 3 December 2006
4
people found this review helpful

Stayed at the hotel recently, having booked a cheap late autumn break in northern Spain.
The hotel was good. The decor in some of the public areas was "unusual" to be honest - elephants head rearing out of the wall etc. BUT the hotel itself was very good. We got a big suite - plenty of room and in excellent condition, with a good size balcony and a side sea view.
The hotel offer free use of the sports centre next door - well worth a visit. And whilst the hotel is on the edge of the main hotel area, and nestled amongt residential apartments, it was perfectly good. Plenty of buses into town etc.

  • Stayed November 2006, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Do Not Stay”
1 of 5 stars Reviewed 25 February 2006
7
people found this review helpful

Terrible Hotel in a terrible location. We actually cancelled our reservation and went to El Real. More of a 1 star then a 4 star. Hotel is in cement city, 3+ blocks from the beach and surrounded by ugly big buildings and no grass. Amenities not in hotel, but in a sports arena with 100s of kids. Not a place to go and relax and enjoy. Terrace overlooked a very busy road and covered with birds. ugly. We walked in with our luggage, and no one greeted us or asked to help us or anything. Stood there for over 5 minutes. Never even saw our room, just knew we would not stay there. Outside of building in desparate need of paint, and the inside in need of renovation. Hallways were small and carpet stained and ripped. Reminding me of an American motel, not a 4 star hotel.

  • Stayed February 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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A TripAdvisor Member
Reading, England
1 review
10 helpful votes 10 helpful votes
“A couple of points worth mentioning”
4 of 5 stars Reviewed 7 November 2004
10
people found this review helpful

Have just spent two days at the hotel where I found the quality of the accomodation excellent. It is very close to the beach but a long walk to the city centre although there is ample public transport close by. If you enjoy walking it is along the shoreline all the way past some pleasant gardens and parks. I found it disappointing that dinner service did not begin until 21.00 hours which I found too late. The TV had only one channel in english which was a business channel. Breakfast at 10euros what quite expensive but the choice was good.You could however get tea/coffee and a pastry in the cafeteria for much less. The reception staff were excellent and spoke good english. Outside resturants giving english translation of menus were few and far between. The somewhat stark concrete exterior hides a very well decorated interior.

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Additional Information about Hotel Palacio del Mar

  • Palacio Del Mar Santander
Address: Avenida de Cantabria 5 | El Sardinero, 39012 Santander, Spain
Price range (per night):* INR4,849 - 15,382

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