We stayed in the hotel for a fortnight over Christmas and the new year and during the whole of that time we NEVER had any hot water. At it's best the water was tepid. I did complain to reception who seemed surprised and said it would be dealt with. It wasn't. Our friends joined us for a week and they had the same problem. The Hotel itself is very nice but I think they have made cutbacks which have resulted in poor service. There is a cockroach problem which isn't really the hotel's fault. They are everywhere and can easily get in to those rooms which are accessed from the garden as ours was. We just blocked off the gap under the door each night to stop them getting in. Had we not had a problem with the water I would have been prepared to overlook other minor shortcomings but all hotels, regardless of their star rating , should be able to provide hot water.
The hotel has a Gym but the equipment is either broken or in a poor state
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