Stayed here with 4 friends and my husband over christmas. We were offered three rooms before we got a room with a balcony as requested. The room we ended up with was small but comfortable, but the other rooms we'd been offered were really pokey and had no view, so if you book this hotel make sure you request a balcony room. The fridge didnt work, some of the lights didnt work, sometimes the lift worked sometimes not,...it really was a bit like Fawlty towers, but without the horrible owner.
We never found the swimming pool, we looked on the roof but the only place it may have been was roped off!
The staff could only speak a few words of english, but with a spattering of a few spanish words we got by easily enough. In general the staff were very helpful.
We ate twice at the hotel, one time the food was okay, the other time it was inedible so I wouldn't recommend eating here. There are plenty of restaurants nearby though.
The location is good, just a couple of minutes walk to the centre of town. We only hired a car for the day and couldn't park it nearby, but the bus station is directly across the street so we could have used this if needed.
Puerto was a wonderful place to spend christmas. The weather was fantastic and the atmosphere of the place was laid back. On christmas eve all the restaurants charge double price, but I understand this is is usual for Tenerife.
Finally a recommendation for El Mar for the transfer from the airport. I booked this through tenerifesunshine and couldnt fault them.
I wouldnt stay in this hotel again, there are far nice hotels on the seafront, but I will definately return to Puerto again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC