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Hotasa Puerto Resort Canarife Palace – reviews, photos

4.0 of 5
C/ Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Hotasa Puerto Resort Canarife Palace
Hotasa Puerto Resort Canarife Palace
Hotasa Puerto Resort Canarife Palace
Hotasa Puerto Resort Canarife Palace
Hotasa Puerto Resort Canarife Palace
Hotasa Puerto Resort Canarife Palace
3.5 of 5 stars 124 Reviews
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124 reviews from our community

    Trip type
Traveller rating
    28
    49
    33
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Date Rating
Doncaster
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
“Certainly not 3/4/ or 5 star”
2 of 5 stars Reviewed 10 January 2012
5
people found this review helpful

Its always difficult being objective when you are disapointed, but here goes. I'll try to be fair.

1. Food, Buffet ( dont like them ) Poor. Why ? because the chef manages to make everything so bland that you dont know if chicken is fish or fish is chicken. Often cold, and the same options and alternatives every meal. Veg is cooked to death.Howewever the plate clearing service and cleanliness is reasonably effiecient. The restaurants are clean and attractive .. shame about the grub. To be fair there are many very good eating houses in the town and for two courses of very good food with a drink no more than 16 euro's.

Breakfast is typical and cosmopolitan, everything you could wish for and if you have kids
the bonus is you wont have to blow it cold because they have thoughtfully ensured its all tepid.

2. Sunbathing and pool areas:: The water is very clean and blue, this is because nobody goes in it. I tried to once but I only had flip flops on and couldnt break the surface ice. The surrounding sun bed area was a free for all that lacked elbow space and comfort. But it was kept clean and tidy.

3. Drinks/Bar if you are all inclusive : These guys never stop working but are totaly unsmiling and obviously hacked off with the greed of some customers. However, I found them courteous and prompt, local drinks not to my taste but for for a small supplement you can have branded shorts. The beer was surpisingly decent.

Entertainment within the hotel is poor. Consequently the atmosphere in the hotel generally muted and many people escape of an evening to the very nice town area, the walk down... and I mean DOWN takes 20 mins or so ... if you were to walk back probably 1 1/2 hours if you are fit and healthy.! Take a cab back its only 4 euros.

4. Sleep quality and rooms: I have never come back from holiday so tired. The room was .. compact .. the beds were even compacter . The matresses were sort of crinkly and very hard, it was rather like sleeping on a hard walkers crisp packet. I discovered that this was because it had a waterproof membrane, which was quite disconcerting, as i'm sure it would be to most people. HOWEVER the main problem to sleep was the fact that the sheets were only as thick as cigarette papers ( infact the wife said several times 'stop nicking the rizzlas' in the night )
but incredibly they seemed several inches narrower than the bed.

Ignoring the several black curlies in the bathroom when we arrived and the greasy sun-oiled hand marks on the wardrobes I can say that the room had been hoovered dusted and re- rizzllered before we occupied it ... the air freshener that they used was pleasant.
Was it the best room i've had .. no it wasnt.. but it was cerainly not the worst... but i would have expected better from a hotel carrying 4 stars.
The beds and sheets however thats a different story, unacceptable i'm afraid.

I dont think i'm being over crytical, but it was not my cup of tea, ( which brings me onto the coffee that wasnt so good ) but as my wife pointed out its Tenerife, we didnt pay a fortune and probably got value for money. No bed bugs, no dicky tummies, decent company, decent weather, decent tan and a decent flight home.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask PaulCC about Hotasa Puerto Resort Canarife Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
1 review
2 helpful votes 2 helpful votes
“very good hotel”
4 of 5 stars Reviewed 10 November 2011
2
people found this review helpful

The food is good the bar staff are nice . the reception staff a bit un helpfull , but apart from that eveything ok ,more 4 star than 5 though

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DavenAng about Hotasa Puerto Resort Canarife Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Ok hotel, can use the two sister hotels next door, interpalace and bonanza”
3 of 5 stars Reviewed 30 September 2011 via mobile
4
people found this review helpful

The 3 hotels a bit tired and worn, just been taken over, staff moral low after take over with wages cut and it shows with angry staff, customer care very poor, no real leadership. Food in dining room below basic. , every meal was cold all through service i asked why the servery was cold ,no senseable reply, just total lack of interest,poor cuts of meat,everything the cheapest, lack of trade knowledge throughout kitchen and dining room staff,the dining room and food messed a good holiday

  • Stayed September 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Gingerchef1 about Hotasa Puerto Resort Canarife Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falsterbo, Sweden
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Make the best of what you got ..”
3 of 5 stars Reviewed 9 May 2011
7
people found this review helpful

This is a nice hotel, somewhat old fashioned but cudos to the management for the maintenance. I have rarely seen a hotel that is polished so much and so frequently as this hotel. That being said - this is an older hotel with all that entails in terms of facilities. The hotel and its 2 partner hotels are stuck in the 80s - nice enough - but not really up to todays standards. As we were on an all inclusive package - you always wonder about the quality. It was fine here - the buffets needs some variation, the drinks could be served quicker, but all in all, we got what we paid for and it was well worth the money. Good enough for it to be worthwhile and cheap enough that it was ok to skip dinner every other night and eat out. All in all we enjoyed our stay.

Conclusion - not worth top dollar, but if you can get a reasonably priced stay here - well worth a visit.

  • Stayed April 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask HansR66 about Hotasa Puerto Resort Canarife Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Nowhere close to those 4 stars”
3 of 5 stars Reviewed 4 March 2011
2
people found this review helpful

There are many other options for sure...I can't recommend any as this was my first time in Tenerife but this hotel was disappointing, I stayed in a 4 star in Lanzarote in a different trip which was light years better than this one. Beds were uncomfortable, low and old. Food was average and the service in the restaurant was OK. Check for alternatives...

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Guiri07 about Hotasa Puerto Resort Canarife Palace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotasa Puerto Resort Canarife Palace

  • Hotasa Puerto Hotel Canarife Palace
Address: C/ Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain
Price range (per night):* INR3,065 - 6,632

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Hotasa Puerto Resort Canarife Palace
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