Thanks to many reviews posted, we had no surpirse.
But my wife and I were still very impressed by the cleaness of this hotel: shining tables, everything were top clean. Compliment to the hotel management !
He had a package with diners: excellent choice !

In fact, we had diners every single evening at hotel: very good salad bar, good choice for hot food. Drinks are cheap also.
But don't expect animation at the hotel. Which is fine with us: we dont't want to go to a club....

If you get there, do go to the Loro parque, just 10 minutes walk. You'll participate to this excellent and meaningful park.

And also do support the dogs refuge: in the morning (10am) for example, take a dog for a walk, and give some money to help this refuge facing demolition threat...

Make your trip more than a sun and sea trip, go to see our animal friends !

Stayed here for a week in June...just a very average hotel...rooms a bit gloomy and service was hit and miss.

For the price was expecting a bit more

we had booked a 9-day half-board package deal. on our first evening, we arrived too late for the included buffet and were expecting to have to pay to eat elsewhere. instead the receptionist arranged for a free a la carte meal in one of their other outlets.

an extensive hot & cold breakfast buffet was available everyday from early morning up until about 10:30 a.m. we usually managed to arrive about 10 a.m. and the food was still fresh and tasty.

the evening buffet was superb, too. so much choice and many different dishes each day.

the hotel is set on rocks directly on the coast. we got a sea view, but having seen the country view, would have been just as happy with that.

an earlier reviewer talks about the waiters not speaking english and room service not understanding english. that sort of tourist, i feel, would be better off in an english-speaking country or at least in playas de americas.

Stayed in this hotel In December and was very disappointed. When we arrived our door key passes didn't work due to a computer glitch. We had to hang around for an hour with our cases with no apology received.

Food I though was awful, waitors couldn't speak English, only German so communication very difficult.

Rooms were average, room service, don't try it, if they answer the phone they don't understand english, mini bar stocked once during a week. Our room had an interconnecting door to the room next door which they did not/could not lock and meant we could hear everything in the next room.

Gardens were lovely but hotel itself is at best a three star and the service is not very good. It is located a ten-15 min walk from the town and if walking it is a steep hill.

Generally would not reccomend, try and stay somewhere else.