We arrived at hotel after a farcical arrival at airport with Thomas Cook's rubbish team.
The hotel didn't have a booking for us so had to produce tickets to prove it. Great start!
So-called 4-star more like 2+. Eventually got checked in and found room. It was OK-ish. A place to sleep, comfortable beds. Breakfast and evening meals interesting with the Germans elbowing you out of the way, so they could get their favourite seats.
Entertainment was German, singing in german and dancing in german.
The resort was great. We walked to many of the attractions, but as the hotel was above the town, got a taxi back for 5 euro. Tora Parque was nice to walk around and then to Alberto's for a long lunch.

We booked 2 weeks at this hotel and have travelled abroad regularly for over 30 years so we know what to expect from a 4 star hotel on half board basis. This chain of hotels is based on German tour operators requirements but other nationalities make up the minority. The german guests are allocated the best rooms and anybody else has to make do even if you offer or have paid extra. The food is ok as long as you want meat with everything so if you are vegi etc book another hotel. Dont expect to get a table easy at meal times because the restaurant lacks the right amount of tables for the number guests and the waiters priorities tables for German guests if they think they are likely to get tips, we have never seen so much sucking up. If you are in a wheel chair or have difficulty walking dont book this hotel as although an attempt has been made to comply with the law you will not be able to enter the front without assistance.There is NO parking so you will have to find a space in the street.
The gardens are beautiful and alot of the rooms are nice and we would rate this hotel as a 4 star that needs to improve. Our recommendations for survival if you do stay at this hotel is pay cash for your drinks, inspect your room and if you not happy tell your rep immediatly, always speak German and eat before 8am and after 8pm. Take some ear covers as the walls are thin and you can hear your neighbours night time activities and the mattresses are uncomfortable.

I booked this hotel some months in advance. Because of my disabilities I need a shower cubicle as I can't get in/out of a bath.
When we arrived we were told that a shower was not available - despite the booking.
The room we were allocated was very sad and basic. Tiles on the floor were cracked,
only one small pillow each - freebies in the bathroom consisted of two tissues and a shower cap (which I couldn't use!) No comfort whatsoever. Two flights of stairs to a mediocre breakfast (although eggs etc. were avaiable they were all cold, as were the plates.
The gardens were lovely except for a multitude of cats everywhere.
Not sure how many years ago this hotel was awarded 4*

If you are looking for a quiet hotel in garden surroundings away from the noise and bustle of the sea front, this could be for you. We asked for a quiet room and we were allocated a large one that was generally quiet, on the ground floor. Considering that Thomas Cook sells this hotel as one of their cheapest in this city, it was excellent value for money. We have booked to go again in February 2012, so you can judge our general view. It is true that most of the clientel is like us (60+), so this is not a good place for ravers, disco addicts and stag parties (great news as far as we are concerned).