This hotel is unsuitable for people with walking difficulties - very difficult slope plus 150 steps into town.
Very noisy, dreadful roadworks at the moment, but that aside hotel on main road. Only way to avoid some noise is to pay 8 euros for sea view.
No air conditioning in winter, you have to open balcony door to try and get some air but then you get traffic noise.
Food, reasonable breakfast but poor evening choice.
Staff very good, hotels good point. Felt sorry for them, 4 members of staff on dining floor trying to cope with 500 guests per evening, always cleared by own plate to help.
Rooms dated.
Oh those added charges too, pool towel deposit fine but 1 euro to wash it each time seemed petty. Also 1.80 euros per night NOT to use the fridge in the room, thats a first.
This is a budget hotel, not 4 star.
Not good value for money.
I will not be returning.

I spent a week at this Hotel at the end of August and enjoyed it very much. Although there are ongoing road works (much of Puerto de la Cruz's roads are being converted into more pedestrian friendly boulevards) nearby, this did not detract from the qualities of the Hotel itself and, when finished, will improve the area. Although out of the main town (not a problem with the free shuttle bus) it is close to the Botanical Gardens and a nice partly residential, partly tourist quarter. The Staff are excellent, being both friendly and efficient. All the public areas are comfortable and smart. The lower pool area and bar are particularly nice, and the added wi-fi coverage enables an early evening drink by the pool while catching up on email and news. The upper pool means going up a number of steps but it is quieter and tends to attract just Adults so is a nice oasis of tranquility. There is a main bus route passing the Hotel with bus stops right outside, so travelling around couldn't be easier. However, it is worth exploring the side streets, particularly those leading east along the cliff top since there are some lovely bars with terraces looking out over the north coast of the Island. The room was comfortable with one of the best bathrooms I have seen in a Hotel for some time. When I emailed the Hotel after returning home, to see if a lost item had been left in the room, they searched the room and replied within 24 hours.

We go every year to this hotel and have alrways been treated perfectly. The food was excellent, the pool the right temperature. The evening entertainment great fun. The room is comfortable, with a good mattress and pillows. It will be great when the road improvements outside are finished.

Yes, there are some little things that could be improved, such as some more towels in rooms. The gym needs to be renewed as well, and the machines in it checked to be in working order.

Hotel a little bit tired but renovation is in progress and our room had been the subject of a 2/3rd refit so fairly acceptable. The pool area at the lower level has been redone and is very nice but the upper pool is very average. The saving grace for the hotel is that the hotel staff are fabulous. However be aware that the air con is switched off at 11pm so sleeping is difficult!! When we mentioned this at reception they eagerly gave us a room fan which did work but surely it would be cheaper to keep the air con on for the people that want it on during the evening? we love Puerto de la Ccruz but would check the refurb is finished before booking at the Sol again, but would not dismiss a revisit there. Food ok but needs to have a bit more variety if you stay more than 1 week.