After much research, I decided to spend a week here January 21st. The hotel itself is very impressive and in a great location. On arrival we got upgraded to a suite, but this was advertised on the website. The suite was well layed out but a bit worn and could do with a few snags being looked at, windows need cleaning but every other inch of the suite spotless. When checking in, we were told any item in the mini bar was free as a welcome gift from the hotel. We thought this was a lovely gesture, only thing is you have a choice of juice or water? I thought 5 star hotels use mini bars as a revenue stream? The breakfast is 5 star, great standard and service every morning. The pool, pool bar and sun lounge is good also. The free wi-fi is also excellent. Key card didn't work in door on 5 seperate occasions, NOT GOOD when on 7th floor and lifts are acting up.
To sum up, If really 5 star then every aspect should be same quality of breakfast service

We had the BEST Christmas here!
Being a business hotel, we got this week's break at a snip. The hotel was virtually empty, there were more staff than guests! The food in the restaurant was amazingly good, the rooms large and comfortable and the staff falling over themselves to be helpful and friendly, without encroaching upon your space.
The hotel was spotlessly clean, room service was good. There were complimentary soft drinks in the fridge in the room, free use of a safe, plenty of coat hangers and cupboard space. The bathrooms were luxurious with plenty of hot water and powerful showers.
We had read the reviews on here and asked for a room high up, for the views, and away from any noise of the traffic below. There are lots of lifts, so not sure why there have been complaints about these. We never had a problem.

The 18th floor restaurant was amazing: the views and service made you feel very superior. Well worth considering half board, especially as the city of Arrecife, to be honest, isn't great. We luckily had taken a couple of shirts and dresses: it is a lovely restaurant, where business people do come to eat in the evenings, so you do need to dress fairly smartly.

The buffet style breakfasts were lovely and relaxed, the restaurant being open until 10.30 and no hurry to clear out, like you do in some places. We had cava and orange juice for breakfast every day, pots of tea and coffee, cereals, fruit, pastries, cold meats and cheeses and the hot food was cooked there in front of you. The staff were happy to produce omlettes etc on demand. No need to buy lunch if you take a leisurely large breakfast!

The swimming pool on the second floor was large, very warm and mainly empty! Lovely day beds surrounding it, free wifi, a super poolside bar and sun balconies. Again, some confusion by looking at photographs: The solution: The pool used to be outdoors, but they have cleverly put a large glass dome over the whole thing, enclosing it.
We used the spa one time: A nice experience: sauna, steam room, various jacuzzis and a spa pool with killer jets and water falls etc. Fun.

Staff on the front desk were very helpful, happy to call taxis etc for you to travel to other places. We visited the incredible home of Cesar Manrique, the muesum of modern art etc very cheaply.
Being only 20 minutes from the airport was a plus for us too: So nice to not have a huge journey after a flight.
We would go back without a second thought.

We had a brilliant stay here. The staff were so lovely and friendly. We were upgraded to a suite on the 11th floor so had an amazing vista of the ocean and town. Breakfast was great, plenty of choice. The bed was comfortable and the shower wonderful. Very clean. I would definitely stay here again.

This Hotel has everything you can possibly want. Great location (directly on the city beach), big indoor swimming pool, delicious breakfast, very nice rooms with beautiful views over the city of Arrecife. Internet available all over, sky bar on the 17th floor, very big lobby. This is for sure the best pick if you want to stay in Arrecife. The city is very nice and has good restaurants, very nice bars and it's a pleasant place to walk around. Stay here if you like a mix of Island life and city life!