Where do we start...I booked this hol with my friend Tina as she had never experienced Lanz. I love Lanz and when we arrived it was roasting. We had arrived to the end of a heatwave. The staff at reception never broke a smile. They gave us a room that was miles away from reception and a bottom floor. Every second floor is a bottom floor as resort is stepped back in 2 floor sections..( request a balcony ) If you get a bottom floor then you have to be very carfeul as someone can just pop in and grab your bag...The patio is nearly part of the walk way so they are on top of you.. No privacy....

Plenty of sunbeds but eleven umbrellas for over a hundred beds and we were told the others are broken. Couldn't believe they expected people to stay exposed all day. So as you can imagine pool area was quiet.. I think the idea is to make life for guests uncomfortable so they go elsewhere and do not avail of inclusive drinks..

The breakfast is fine, but lunch and dinner is awful. It is like the chef is given a prison budget and told to repeat it every day. If you like dessert go out to dinner. If you like hospital or prison food then you are in for a treat......... Spaghetti bol was pasta and ketchup.euwwh

The staff bar one waiter make you feel like you are bothering them and never smile or say a good morning.

The rooms are fine but need refurb, fans are old and rickety. We talked to other guests and it seemed to be pot luck if you had a fan that worked. We hired one for 16 euro for 3 nights ( rip off ) but necessary.

Nightly entertainment is like most hotels in Lanzarote............very outdated but god help them......they try....

To be honest if I won a free break in this hotel I would refuse to go back...........