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BEST WESTERN PLUS Hotel Cantur – reviews, photos

3.0 of 5
Sagasta, 28, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain
Hotel amenities
BEST WESTERN PLUS Hotel Cantur
3.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    19
    22
    10
    6
    4
Date Rating
chelsea
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Don't go”
1 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

After spending our 4 Xmas and new in las palmas., this is the worst hotel we have stayed in.
The reception was cold and very unfriendly. The restaurant for dinner was cold unwelcoming an food cold. Reported to quality service manager but not interested. Waste of money for hb do not book hb. Overall had no atmosphere whatsoever and could not wait to leave. No staff on over busy period, what else can I say but stay well away and book the AStoria Hotel 3 star but 10 times better.

Maureen and John london

Room Tip: Book Astoria hotel much better value . Friendly staff food hot. Good location.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“sunshine winter holiday”
4 of 5 stars Reviewed 24 November 2011
2
people found this review helpful

A very clean and comfortable hotel. Room looked just like the picture. We had bed and breakfast, breakfast was good very with a reasonable choice. I must say they had the best bacon I have seen in a Spanish hotel. The pool is on the roof top and very small. The location is excellant in that it a few metres form both the beach and the harbour. The beach is clean and sandy. Second visit to Las Palmas, love it. Great shops too, what more could you ask for!!

Places to eat:- El Acueducto is must if you like meat and the best host.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portugal
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Inexpensive Four Star Hotel”
5 of 5 stars Reviewed 30 August 2011
3
people found this review helpful

If you are looking for a hotel in Las Palmas, then this is one to consider. The problem with hotels in the city is that most are old, but this is not the case with Hotel Cantur. Everything looks new, the decoration is tasteful, the beds and pillows are great and the room and common areas are kept very clean by the staff. I thought that the hotel was cheap considering the quality of the rooms.

Breakfast is buffet style with great variety: you have different types of bread, cereals, juice, cheese, ham, beans, eggs, fruit...

The staff at the reception try to be nice, but overall I thought that they had an attitude that was too informal and a bit nonchalant. Staff at the breakfast area have the obnoxious habit of removing your dish seconds after you've finished and while you're still on the table, which kind of looks as if they're trying to stop you from repeating the food.

The streets around the hotel are not very pretty, but the area is safe and very close to Las Canteras beach. You're also close to Park Santa Catalina, where you can take buses to the centre of the city and to other parts of the island. El Corte Inglés is just a 15 minutes walk, in case you want to shop.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Stay away, far far away !”
2 of 5 stars Reviewed 8 March 2011

I was booked in here for a period of one month while working in Las Palmas. After the receptionist informed me that my agreed rate had been increased by 25%, and that they wanted me to pay for my entire stay on arrival, I went to the AC Gran Canaria instead.

If you like surprises, bad ones, then this is the hotel for you. If you want a relaxed stay while in Las Palmas, go somewhere else.

  • Stayed March 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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arguineguin
1 review
1 helpful vote 1 helpful vote
“AWFUL, STAY AWAY!”
1 of 5 stars Reviewed 14 January 2011
1
person found this review helpful

WORST SERVICE I'VE EVER ENCOUNTERED! Rooms and hotel was ok, but the staff was extremely rude.
The charged my credit card double for my room, and when i tried to contact them by phone and email no one cared to answer. Had to actually travel to the hotel to get anyone to listen, and when I did, the lady in the reception was awful. She told me that there was no way i was right and that i basically was stupid. Service is non-existing. Would not recommend this hotel to anyone. Receptionist was the most obnoxious person I've ever met. Awful awful awful!!! Stay at the AC hoteles in stead. Better hotel and nice staff. Stay away from the hotel cantur!!!!!

  • Stayed December 2010, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about BEST WESTERN PLUS Hotel Cantur

  • Best Western Cantur
  • Best Western Las Palmas
  • Las Palmas Best Western
Address: Sagasta, 28, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain
Price range (per night):* INR3,678 - 7,746

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BEST WESTERN PLUS Hotel Cantur
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