We have just returned from a fabulous family holiday with friends. Booked this hotel as our friends were travelling from Switzerland and had stayed here before. Also we were able to book a 2 bedroom apartment, most UK companies seem to think that we can shoehorn our family of 5 into a 1 bedroom! The location is good, right on the Beach, about 15 mins walk (30 mins with little legs!) from Calan Bosc marina, and a 20 min bus ride to Ciutudella. The hotel is almost exclusively used by German and Dutch tour operators, we were the only English families staying there. We found the hotel staff friendly and helpful, all spoke enough English for us to communicate effectively. Our children (8, 3 and 14months) loved mini club and the mini disco (although this is more suited to the very young children), they loved Ingrid and Michael the Entertainment Crew! Michael even managed to rally my husband into water polo a few times - this is no mean feat! The other guests were all extremely friendly and put us to shame with their excellent English! My only reservation would be if you are travelling as a family by yourselves and your children like to make friends with others then it could be difficult unless they speak German! I wold definately use this hotel or another Grupotel again.

An excellent 4* hotel. Rooms were clean and airy with great air conditioning. Pool area was nice, with ample sunbeds. Indoor pool was fantastic too. Buffet breakfast and dinners both had a good selection. Reception was very helpful - Simone in particular. Very few English speaking people though!

We stayed at Playa Club two weeks in July 2007 with our kids aged 8 and 10. This is a four star hotel at our travel agency and well worth at least another half a star.
There are mainly one bedroom suites at this hotel, with a few even larger apartments. Hence families are obviously the target, and mainly Germans. We have stayed at numerous such family resorts, preferably on half board or all-inclusive. “Purely hotel-wise”, this was probably the best one. Spotlessly clean, beautiful, and with excellent buffet dinners and breakfasts (even according to our friends who are both professional cooks). Variety could be better, towards the end of the two weeks we got slightly tired of it (we were on half board, good value!).
This hotel is extremely quite (you have to be looking for a quite place in order to enjoy it). There is entertainment at night which we did not go to, but it finishes at 23 and is located indoors; hence no blaring outdoor music. There are activities like also aerobics in the pool but at low music volume – this is rare and we appreciate it. Normally entertainment at these resorts is run by 20-year olds who believe that the higher volume the better. Enthusiastic youngster round people up for volleyball etc. several times a day. The pool is nice and clean with sufficient sunbeds but nothing spectacular. Service from the staff was good and often but not always with that extra touch that you would expect from a five star hotel.
The isolated location would be a problem unless you want to remain at the resort and nearby beaches. A rental car is a must. Even Cala’n Bosch centre is a little too far and there is nothing except the beach and a few shops in the immediate surroundings. Although the hotel is close to the sea there is little sea view due to the flat landscape with trees and low-rise building.
To sum up, this is a great hotel if you want a clean, quite, beautiful place with lovely food, do not mind Germans, and rent a car. Young singles looking for lively parties and relying on their own feet and public transport to get around would hate it.

Cosmos contacted our travel agent just 4 days before we were due to go to Menorca. Our hotel had been overbooked. It was one that we had stayed at previously but we were assured that the hotel where we had been moved to was an upgrade. No deception there; this hotel is fantastic.

We quickly discovered however, that it caters for German holidaymakers. The meals were mostly smoked cheeses and cold meats. All food was labelled in German making it very difficult to know what was on your plate until you tasted it. Anyone with a food allergy would have a real problem with this. Making ourselves understood was difficult; the guests spoke German and the staff spoke German and Spanish, some did speak English and all the staff made us welcome (as best they could).

The upgrade was not in a central position as our chosen hotel had been which meant either a 20 min walk to and from the nightlife or an expensive taxi ride each time. The pavements were uneven and the street lighting did not work. High heeled shoes were a no no.

The entertainment listings were posted in German. We could not work out where these were being held and when we did found we could not take part because of the language barrier. Playing Bingo with a German caller was impossible. The Salsa lessons were out for the same reason. Ironically the Mini Disco for the kiddies were all English!

This was an all inclusive holiday where the food was not Spanish or English (not what we expected anyway) and we could not take part in the entertainment so could this be classed as an all inclusive holiday? Draw your own conclusion on that one.

Our real complaint is with Cosmos. Their rep did not turn up for our welcome meeting (herdly worth crossing the road on a Friday evening when you can be out partying instead, Sarah). She was based in the hotel across the road and when we finally got hold of her explained our disappointment. She came up with a suggestion - "Come and see the entertainment across the road" she said. Would we get free drinks, we asked. No chance - bang went our "all inclusive" perks. Sarah was "all elusive". We found a way of getting hold of her though - tell the hotel staff you want to book an excursion and she would suddenly appear from behind some desk, pillar or other large object.

We have only ever booked one holiday through Cosmos and that was one holiday too many.