I stayed at the Playa Grande as part of a package with Thomson (no rep). The hotel is a small modern Spanish City Hotel on a busy roundabout. Across the road is a small beach. Although the sand is not brilliant, it is clean and there is a lifeguard, and a shower. The water was crystal clear, teeming with fish and although a bit chilly, was good to swim in.
The room was a standard hotel size, clean and furnished with modern fittings. My balcony overlooked the beach at the front of the hotel but there are rooms which only have internal balconies. Warning - do not shut the patio door whilst out of the balcony as you cannot get back in again.
The shower room was spacious with complementary toiletries but due to a poor design the basin poorly drained and the tap dripped over the edge onto the floor. There were no English speaking channels on the television but luckily I speak a bit of Spanish. I opted for half board because I was on my own and it was only £6 per night. The food was good quality but there was a very limited selection, always salad and chips with meat in sauce and seafood/fish in sauce with fruit for afters. Later on in the week cake appeared! You could help yourself to water but no coffee (this was for breakfast only). If you wanted a coffee or a glass of wine it was only 1.2 euros. Breakfast was a good spread with juice, toast, cake, cereal, cold meat, cheese and coffee.
It was about a 10 minutes stroll to the centre along the road by the side of the hotel, about double that along the front of the hotel which followed the shoreline. Cuitadella is a beautiful historic city, easy to explore on foot. I visited the Cathedral and the Municipal Museum (Archeology), and spent time just wandering and taking refreshment at the various pavement cafes. I went on two organised trips with Thomson and also took the bus into Mahon as the Red Arrows were doing a display. The buses are modern clean air conditioned coaches and a very reliable. Also did some walking following as closely as possible the Cami de Cavalls to Cala Blanes which is the beach resort to the North catering for traditional British tastes and southwards to Sa Caleta, Santandria and Cala Blanca which are small but perfectly formed beach resorts. I would love to go to Cuitadella again, and would stay in this hotel however would stick to B & B.

My partner and I stayed at this hotel last week and were really surprised. We booked it as part of a package holiday and from the website we didn't have high hopes of anything other than a cheap and cheery place to sleep.

When we got there we soon discovered that the website is a little out of date! The hotel seems to have had a recent modern refurbishment and easily fits into the 3* classification on which it was sold to us. We stayed on the top floor with great views of the bay/beach to our right and the suburbs to our left. The terrace was bigger than our bedroom and had a small table and chairs on which to sit and watch the sunset over the sea in the evening. It appeared that most rooms had similar terraces and looked over the beach.

The bedroom wasn't huge, but the bed was very comfortable and there were large built in cupboards to store all your baggage so you weren't tripping over it. The bathroom was more than big enough and was tiled floor to ceiling, containing a large walk in shower. The rooms were cleaned to a high standard daily and we were given fresh towels each time.

We ate breakfast every morning and, although the same every day, there was a large variety to choose from. The hotel staff were friendly and cheerful and the lobby had a bar and seating area for evening drinks.

The hotel is situated about 10 mins walk from the port and near the buses for the other beaches. I would recommend this hotel to other couples, but I'm not sure how suitable it would be for children as there are no distractions. This is not a loud/resort hotel, but is perfect for a short getaway or if you need to be located near the old town, as we did for the fabulous diving.

My only criticism would be the music which is piped through the ceilings. This stops by 11pm, but can be distracting before then. At present there is also a building site next door, but even though we were right next to it at the end of the building, it wasn't too bad and we only heard the odd bit of banging.

We have been one week in July, and I only recommend that hotel for couples without children, due to there are not meal and other services for them. The rooms are very simple and the bath is small and few clean. The hotel is very noise, the cleaning service began his working day at seven in the morning when all the people are sleeping. The meal is very repetitive, and the cook always prepare food with a lot of sauce. There are only second dish, because the first is salad (all days).
The beach near the hotel is very dirty and without sand.
The best is the location of the hotel, because is very near of the center square of the Ciudadela, about 10 minutes on foot.
In the hotel there aren't "customer service", all the workers are temporary people without relation with the hotel's management.