We often eat on the beautiful terrace at the Azul Playa.The restaurant service and food are wonderful. May 26 was my wifes birthday and we decided to celebrate with a one night stay . i went the week before and met the manager. I chose room 107 as this has the largest terrace overlooking the sea. To avoid disappointment I paid in full and in advance and stipulated the precise room. We arrived yesterday and were immediately greeted and taken to our room. The room was incorrect with a small terrace. I went to reception to seek explanation. I was told our original room 107 had a broken shower. I said we would still take 107 as we wanted the big terrace with 2 sunbeds. The receptionist now changed her story and informed us room 107 was in working order but given to another guest even though we had paid in full a week earlier ! We asked for our money back and refused to check in. Finally the manager re appeared and said the room would be given to us .We had to wait over an hour to have him rectify this blatant pack of lies. In addition the safe and T.V. did not work. i would rather sleep on the beach than stay here again !
- Ur Azul Playa Hotel
