having read previous reviews after booking, was delighted when we got here a little gem in the heart of the city, people said it was down a strange little alley, of course its down a little alley this is palma everywhere are narrow little alleys, really central located, we stayed for 3 nights, lovely friendly staff, nice room on second floor, recomend paying extra for breakfast plenty of food and choices including champagne breakfast if you want it, and not just continental but cooked breakfast if required at no extra cost, number 1 bus from airport to playa espania and just down from there next to cappachino coffee shop, close to everything would def. recommend this hotel. ps public transport a delight so easy, dont be put off this hotel by old reviews.

Hotel was extremely clean and new, and it's proximity to the waterway, bus, taxis, and shopping was awesome. The hotel was a bit confusing to find being down a smelly alleyway. But, once you get in there it's really clean and modern. Infortunately our room was one of the basement rooms and although I did not care for a view, I just didn't like the noise from the street due to the window being at street level and the noise from equipment running somewhere in the hotel at night, possibly an air conditioner unit. However, overall the rooms were very clean and new. The shower was big and hot water for all four guests in our party. The food was good in their restaurant but a bit expensive if you are on a budget as we were. The hotel was perfect location for getting to the bus to travel most anywhere and there is a great open market and food center just straight across the road from the hotel when you hit the main street. We were able to get internet wifi in the room so that was nice to check bus info and local attractions. Jose at the front desk was awesome and he gave me info on the bus to the airport and local tapas restaurants and attractions. They also held our bags the last day in a back room while we toured the city and went to the airport later at night after our 1200 check-out. Overall, the experience was great in comparison to other hotels and we would stay there again. Definitely recommended for families with kids and want to be able to get everywhere with ease.

First negatives; keeping in mind, that it is 4 star establishment

1) No interesting views from windows (cramped alleyway view combined with road works)
2) Staff lacking professionalism, receptionist was surprised when asked for toiletries, room maid forgot to leave in room, giving impression that i was probably hiding it, none couldn’t give any explanation about lack of internet coverage in room, despite the fact, that coverage available in all rooms advertised in hotel info.
3) Corridor outside room was covered in darkness, asked reception to fix problem, but 3 days later still no light, apparently no maintenance man available on weekend.
4) Room itself wasn’t too bad, but from 4 stars establishment you would expect more attention to detail (see photos), mould in bathroom, hinges on window in bathroom falling apart, skirting boards in dire state.
5) Double room= two beds pushed together
6) Expensive bar, prices similar to top bars in town

Positives
1) Nice courtyard
2) Central location
3) Communal areas clean

Booked this for a short trip after reading reviews. The night we booked in we were given a room in the basement only to be interrupted by an irregular mechanical noise (lift, macertor? no explanation given). When we complained the next day there was a great reluctance to give us an alternative room but we did eventually get one in the other building on the ground floor overlooking the courtyard. This was much better but like a previous report were woken early by people wheeling suitcases etc. Despite this we did reurn to the hotel again as our flights were cancelled because of the snow in England and it was getting late at night. This time we were a bit fussier and got room facing out much better. So if you are offered basement room my advice would be to try to avoid it.
In all other respects the hotel was fine and clean, had a meal in the resteraunt and it was good. Also a great location for the town.