Friends and I booked to go there for three nights in mid September. On arrival we were told that there were no rooms available even though we had paid in advance. We have booked two twin rooms independently of each other and neither we available. The very pleasant receptionist told us she had booked us a room at a hotel across the road, the Catalonia Majorica Hotel. So as we had no real choice off we trundled. This hotel was fine but not the hotel we had booked. When we checked in there we were also told that there were no twin rooms available even thought the receptionist from the Hesperia had called to check there were. We eventually got a twin and a double and just settled with that. The following morning we checked out and went over to the Hesperia. The room was not available until 3.30. Its a good job we were happy with a day by the pool! Finally well over a day after arrival on a short break we could unpack and relax.
They did compensate us with complementary breakfast but no explanation was forthcoming and I would be reluctant to stay there again even though the rooms and pool were excellent.
- Hesperia Ciutat De Mallorca Palma
