This is a well located, good value place to stay in Bilbao. The room was small, functional and clean; a few minutes from the old town and about 15-20 mins walk to the Guggenheim. The staff were polite and friendly, and spoke good English. If you want a simple room for the night that does not cost the earth, this is a decent option.

We stayed 2 days in hotel Bilbi during a holiday that took us along the Basque Country coast. We were a little scared because of some comments here, and Google Maps took a through the "red light district". For Bilbao people it is the 5th parish or the San Fransisco quarter. Since I was walking there with my wife, the "working girls" stayed where they were. Don't bother site seeing there, I can assure you, there is no eye-candy over there.

The hotel was all we needed. A clean room, close to the old town, close to the tramway. The room seemed to be redecorated not long ago, no complains there. Bathroom was clean with daily fresh towels. Just the design of the halway on our floor was rather strange with the lighting on the floor and the very, very dark walls. I hope they didn't pay the interior designer too much for that.

Reception staff was friendly and spoke basic English, they were very happy that my wife speaks Spanish. There's free WiFi in the rooms, password at the reception, although connection dropped sometimes. There is also a computer available at the entrance of the hotel for use by the hotelguests.

We didn't have breakfast in the hotel, I don't think the hotel offers breakfast. But, since you're just a footbridge away from the old town, that's not a problem.

Would I go back? Probably not. Not because it's a bad hotel, but just because you have Pensions at even better locations that offer hotel services at the same price.

The hotel is located close to old city. The people were really friendly and the room was clean, comfortable with a really cool and nice design. It was really quiet and the services fantastic. We loved it and we recomend everybody to prefer Bilbi for nice holidays!

Firstly, we arrived by bus and caught the tram to Ribera. We then turned left and walked up to the pedestrian bridge over the river but that took us through a slightly seedy area. We recommend you turn right and walk over that car/pedestrian bridge, it's a much safer feeling walk and about the same distance (although you avoid stairs going this way which is helpful when you're lugging suitcases!)

The hotel does have a slightly seedy feel to it fluoro blue-ish lights, room numbers written on the doors in permanent marker, and a creepy red light next to the door which turns on when you've got electricity on in the room) but we were on a tight budget and it did the job.

Room, linen and bathroom were all clean (bathroom not too long ago renovated by the looks of it). Small room (our twin beds were practically touching).

Did have a top taken when housecleaning came and then no one at reception spoke English that night or the next morning when we checked out so we couldn't notify them. The man at reception who spoke English when we checked in though was very lovely, gave us a map and showed us how to get everywhere.