The family room (2 adults and 2 children) was large and clean.
The Personnel was always very kind, helpful and they are in service 24h.
The location is excellent, in the historic centre and well connected by metro, tram and train. A car parking is not far away.
Breakfast is not so special, but at the same time is not expensive.
I strongly suggest this hotel for its quality and price.
CG

Basic hotel, very reasonable price. Clean, spare, quiet hotel in the Old Town. Basic accommodation at excellent price. If you have a car, parking at Arenal at 16E per day. With GPS, easy in and out of the city.

The hotel is perfectly situated in the centre of the old town. The rooms are spacious and have good beds. Unfortunately the bathroom isn't well cleaned, breakfast very basic/cheap and our room didn't have an outdoor window (we looked into an air shaft)...

This tourist class hotel was ideally situated in the very center of the beautiful and busy Bilbao. The room had just enough space for two people and the amenities were quite agreeable with a simple but good breakfast. There were no noices from outside, not in the day or night time. The venue must have been lately renovated, because everything looked so clean and tidy.The staff was friendly and smiling willing to open you the (all the times locked) hotel door, no matter how many times you went in and out. That made me feel quite safe and raised my confidence towards the accommodation provider.There was not an actual restaurant in the hotel, but no matter, because the neighbourhood was full of excellent food serving restaurants and bars. In fact those bars nearby were the most exciting to pop in to have some tapas with beer. Some of those old town (city center) restaurants were however quite expensive, but you can easily find a good local food serving venues with moderate prices.
The city itself was so beautiful and seemed to be well organized with the working public transportation and sanitation.
Vale la pena visitar!