Stayed here for 5 nights. Its a fine hotel to stay in. Room lovely and large and spotless and very quiet. Staff very friendly and helpful. They will give you a map of Bilbao, but go to the i tourist information office and get a larger copy for free if your sight is not good! You can walk everywhere from this hotel, especially to the Museo de Belles Artes (also good place for lovely meal) and you will pass a 'Pedicure and Manicure' salon on Areilza Street that I can highly recommend and they can speak English. The Metro is near and I bought a Creditrans ticket which was great value and far cheaper than buying single tickets for bus, tram and metro. Taxi from hotel to airport cost €25 euros (very good value) but if you take the bus its only €1.40. Visited the Guggenheim on Tuesday when there were no queues at all, but don't eat the very overpriced (€70) degustacion meal in the restaurant there. It was very disappointing, bad value, and the main course was horsemeat! Ugh. I loved Bilbao, it was incredibly hot, no rain at all during the day and I would stay in this hotel again.

Very good and confortable hotel, not close to the old town. Professional staff, clean rooms, wi fi internet in the rooms.

Good hotel with a good service; the city center is not far (30 min by feet) but the subway is just 5 minutes from the hotel

Rooms very modern and elegant, good beddings, very silent
High speed free wi fi

Virtually no parking even for the disabled. Rooms in need of a good clean and decorating. Restaurant very expensive (E80.00 for 2 people with just one course each) and food not very good. Staff off-hand and snooty. Not welcoming in any way and didn't feel valued. Wouldn't go back again. The best thing about the place was the bathroom 'bits' - shampoo, shower gel and cream.